Change Execution Project Manager- Mortgage Servicing

Truist Financial - Greensboro, NC

Part-time,Full-time - Mid Level

Greensboro, NC

Credit Intermediation and Related Activities

About the position

This office-centric role requires working in the office four days a week and involves applying expert-level project management knowledge to oversee large, complex internal projects from initiation to completion. The position demands a deep understanding of project management principles, the ability to solve complex problems, and the capacity to recommend solutions that enhance efficiency and effectiveness within the team and organization.

Responsibilities

• Leads or coordinates project planning activities for large, complex projects.
• Defines problems and scope parameters, organizes project teams, and assigns individual responsibilities.
• Develops project schedules and milestones, identifies structures of authority and processes for decision making.
• Establishes and maintains relationships with all stakeholders and manages resources throughout the project.
• Measures project performance using appropriate systems, tools, and techniques.
• Reports on the status of projects including key performance indicators (KPIs), cost, timing, and staffing.
• Troubleshoots and manages activities to ensure adherence to quality standards.
• Performs risk management to minimize project risks and resolves obstacles to project completion.
• Recommends schedule changes, cost adjustments, or resource additions when necessary.
• Creates and maintains comprehensive project documentation.

Requirements

• Bachelor's degree in a relevant field or equivalent combination of education and work experience.
• 5-7 years of progressive related experience in consulting, project management, or process improvement.
• Expert-level understanding of project management frameworks and methodologies.
• Highly developed skills in developing and implementing processes, standards, and operational plans.
• Proven leadership in implementing complex projects and issue resolution.
• Strong communication, interpersonal, and negotiation skills.
• Expert-level cost and risk management skills.
• Demonstrated ability to make decisions under pressure and manage time effectively.

Nice-to-haves

• Advanced degree in a relevant field (e.g., MBA) or Project Management Professional (PMP) certification.
• Certification in Lean Six Sigma or similar methodologies.
• Experience implementing large/complex initiatives across a matrix organization.
• In-depth knowledge of management and planning systems theory.
• Experience with financial measurements and metrics.
• Financial Services experience.

Benefits

• Medical, dental, and vision insurance.
• Life insurance and disability coverage.
• Accidental death and dismemberment insurance.
• Tax-preferred savings accounts.
• 401k plan with company contributions.
• At least 10 days of vacation and 10 sick days per year.
• Paid holidays.
• Potential eligibility for a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.