Change Manager L1

Synaptek Corporation - Arlington, VA

Full-time - Mid Level

Arlington, VA

Professional, Scientific, and Technical Services

About the position

The Change Manager L1 position at TekSynap involves supporting the Federal Deposit Insurance Corporation (FDIC) in Arlington, VA. The role requires participation in all stages of the Change Management Process, ensuring effective management of change requests, and providing excellent customer service within a technical team. The position emphasizes the importance of utilizing information technology to meet the business needs of federal government customers, aligning with the company's mission of efficient technology deployment.

Responsibilities

• Participate in all stages of the Change Management Process.
• Attend Change Advisory Board meetings.
• Review and evaluate change requests within the Customer ITSMS.
• Evaluate changes using the Customer Change Management system and Configuration Management System.
• Determine the appropriate assignment of changes (e.g. standard, normal, emergency).
• Participate in SDLC activities as required.
• Coordinate outages with internal personnel and Customer Third Party providers.

Requirements

• BA/BS in a business or management-related discipline.
• Broad knowledge of business processes.
• Demonstrated knowledge of change management frameworks such as ITIL.
• Familiarity with project management approaches, tools, and phases of the project lifecycle.
• Problem solving and root cause identification skills.
• Strong analytic and decision-making abilities.
• Excellent written and oral communication skills.

Benefits

• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Vision insurance
• Opportunities for advancement
• Life insurance