Change Manager (NE II) (Government)

$89,200 - $140,000/Yr

AT&T - Chantilly, VA

Full-time - Mid Level

Chantilly, VA

Telecommunications

About the position

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing, and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values, and dedicated to our customers' mission. Our National Security Team supports the intelligence community by providing, operating and assuring critical voice, video and collaboration services for the full spectrum of operations. The Change Manager will support the customer's various wide area networks (WANs) and local area networks (LANs). This role is crucial in leading and coordinating organizational change initiatives, enabling the organization to proactively identify and manage changes in business processes. The operational change manager will focus on improving various business processes using different change management tools and techniques, and must possess a firm understanding of organizational development and change theory. Key responsibilities include implementing strategies to support the adoption of essential change management techniques, assessing change readiness, and identifying key stakeholders. The Change Manager will create comprehensive change management plans for projects, develop processes and tools to support change management principles, and prepare technical impact analyses. Close collaboration with project managers, technicians, and external stakeholders is essential to effectively integrate change management activities into existing project plans. Regular assessments will be conducted to track the implementation of change, and the Change Manager will be responsible for maintaining all change documentation and producing necessary reports to upper management.

Responsibilities

• Implementing strategy to support adoption of essential change management techniques within the business.
• Assessing change readiness and identifying key internal and external stakeholders.
• Creating change management plans for projects or change initiatives acknowledging all aspects of change - analysis, plan, implementation, communication, and other associated change considerations.
• Developing change management processes and tools to support the integration and engagement with change management principles.
• Preparing technical impact analyses and evaluation of the actual impact of changes.
• Analyzing and preparing risk mitigation tactics and processes.
• Close collaboration with the Projects Managers, technicians, and external stakeholders to effectively integrate change management activities into the existing project plans.
• Execution of planned strategies at an enterprise-wide scale.
• Conducting regular assessments to track the implementation of change.
• Being knowledgeable in the best practices and principles of effective change management in an IT networks-based environment.
• Have strong analytical and technical problem-solving skills to identify root causes of problems and their solutions.
• Convene and coordinate appropriate Change Management Boards to ensure the proper stakeholders are given appropriate authority.
• Conduct Post Implementation Reviews (PIRs) after the implementation of changes.
• Maintain all change documentation (policies, procedures, templates, etc.).
• Produce necessary reports to upper management to ensure that the business is meeting its objectives.

Requirements

• Candidate must have 10 years of experience that can be a combination of work history and education.
• Compliance with Department of Defense (DoD) 8570 Information Assurance Technical (IAT) Level 2.
• Working knowledge of Service Now or similar IT Service Management (ITSM) products.
• Superior verbal and written communication skills are required.
• Intermediate-level knowledge of MS Office products Word, Excel, PowerPoint, and Visio.
• Knowledge of ITILv4.

Nice-to-haves

• ITILv4 Foundations Certification.
• CompTIA Network+ or similar network focused certification/background.

Benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone