Change Manager (ServiceNow)

TEKsystems - Boston, MA

Full-time - Mid Level

Boston, MA

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The Change & Enablement Manager for Global HR Operations will work closely with BCG's HR function, digital technology experts, and the broader organization to develop and deliver an integrated enablement strategy. This strategy is designed to support the ongoing implementation and adoption of Workday, a cloud-based Human Capital Management system, as well as projects that support Global HR Operations and the continuous change within BCG's HR operating model and shared services. The role involves owning the end-to-end delivery of enablement and change projects, from strategy formulation to implementation, ensuring the adoption of current functionalities and the successful implementation of new functionalities. As part of a growing change and enablement cadre within BCG's HR Portfolio, which is one of the largest and most dynamic segments within BCG's Digital Products Organization, the Change & Enablement Manager will play a crucial role in enabling technology for various HR functions, including Recruiting, Staffing, Learning & Development (L&D), Next Generation Ways of Working, Mobility, and Workday systems. The HR Portfolio employs Agile methodologies, and therefore, the ideal candidate should possess an Agile mindset and demonstrate behaviors that support the organization's transformation towards Agile ways of working. In this position, you will actively manage the release strategy and enablement goals of the Workday squads, which include Agile team leadership roles such as Agile Coaches, Product Owners, Chapter Leads, and Centers of Expertise within the HR Portfolio. You will also coordinate with Scrum Masters to manage release timing and prioritization within the Agile squads, ensuring on-time delivery of projects. BCG is a partner in transformation, helping clients activate ideas and solutions to leverage new opportunities. With a team of 80,000 strong, BCG collaborates with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services and Talent Services, BCG works with progressive leaders to drive meaningful change.

Responsibilities

• Develop and deliver an integrated enablement strategy for Workday and Global HR Operations.
• Own the end-to-end delivery of enablement and change projects from strategy to implementation.
• Support the adoption of current functionalities and the implementation of new functionalities in Workday.
• Manage the release strategy and enablement goals of Workday squads.
• Coordinate with Agile team leadership roles, including Agile Coaches and Product Owners, to ensure effective project delivery.
• Facilitate communication and collaboration among Scrum Masters to manage release timing and prioritization.
• Model Agile behaviors to support the organization's transformation to Agile ways of working.

Requirements

• Experience in change management and enablement strategies within HR operations.
• Strong understanding of Workday or similar Human Capital Management systems.
• Proven ability to manage end-to-end project delivery in an Agile environment.
• Excellent leadership skills with experience in managing cross-functional teams.
• Strong communication and interpersonal skills to collaborate with various stakeholders.

Nice-to-haves

• Experience with Agile methodologies and frameworks.
• Familiarity with HR technology and digital transformation initiatives.
• Previous experience in a consulting environment.

Benefits

• Equal opportunity employer with a commitment to diversity and inclusion.