Change Manager Sr.

Cenlar - Yardley, PA

Full-time - Mid Level

Yardley, PA

About the position

The Change Coordinator position is a critical role within the Operational Change Management team, reporting directly to the Manager of Operational Change Management. This position is responsible for managing changes throughout the organization, ensuring that all changes are executed in a timely and complete manner. The Change Coordinator will oversee various aspects of the change management process, which may include updating procedures, revising process flows, and managing change records. The role requires a thorough validation process to ensure that all changes are accurately reflected in the applicable Risk and Control Matrices, as well as in the relevant procedures and process maps. In this role, the Change Coordinator will manage changes through their full lifecycle, from the initial intake of change requests to the hand-off to the post-implementation testing team. The position may also involve overseeing the assignments of junior Change Coordinators, acting as a representative of the Operational Change Management team in meetings with clients, vendors, and internal stakeholders. Effective communication with senior management and line-level managers is essential, as the Change Coordinator will document changes and report on operational changes to senior leadership. Additionally, the Change Coordinator will assist in training new Change Coordinators and collaborate with various departments, including Risk, Compliance, Legal, Technology, and Business Control Managers, to understand critical process junctures. This collaboration is vital for creating and updating process flows and procedures. The Change Coordinator will also participate in organizational change management initiatives, ensuring that all necessary actions related to changes are validated and approved by the appropriate stakeholders.

Responsibilities

• Manages a change through the full lifecycle, from intake to hand-off to the post-implementation testing team
• May oversee assignments of a Change Coordinator I or II
• Acts as a representative of the Operational Change Management team, and as point person for operational change management, in client, vendor, and internal change request meetings and projects
• Communicates effectively with senior management and line level managers of business units impacted by changes and documenting changes
• Responsible for oversight and reporting on operational changes to senior leadership
• Assists in training new Change Coordinators assigned to procedures or process flows
• Collaborates with Risk, Compliance, Legal, Technology, and the Business Control Managers to understand critical process junctures in order to create and update process flows and procedures
• Responsible for participating in organizational change management initiatives
• Reviews and validates evidence that business functions have all necessary actions related to the piece of the change the Change Manager I and II are responsible for
• Works with Business Control Managers and business subject matter experts to ensure updates are approved as applicable.

Requirements

• Bachelor's degree or equivalent experience
• A minimum of 7 years of financial experience in change management, process flow creation or project management required
• A minimum of 3 years Project Management experience preferred
• Comprehensive understanding of independent and cross-functional area dependencies to achieve business objectives
• Strong understanding of business procedures, financial services products, and computer systems
• Expert proficiency with MS Office, especially Word, Excel, and SharePoint
• Ability to produce high-quality deliverables in a fast-paced, deadline-sensitive environment
• Strong writing, grammar, punctuation and editing skills
• Exceptional attention to detail
• Strong interpersonal skills, ability to integrate seamlessly in diverse teams, and effectively communicate and establish strong working relationships with colleagues and stakeholders of all levels of seniority and background
• Must be highly organized and able to manage multiple projects at once.