JLL - Chicago, IL
posted about 2 months ago
As a Change Manager at JLL, you will play a pivotal role in shaping the future of Corporate Real Estate (CRE) technology adoption for a global strategic account. Your primary responsibility will be to build and deliver a comprehensive technology adoption program that ensures successful implementation and integration of CRE technologies. You will work closely with clients' real estate technology teams across the globe, driving multiple projects that focus on change management and technology adoption. This role is crucial in ensuring that all projects are delivered with high quality, on time, within scope, and on budget. In this position, you will collaborate with technology implementation teams and client stakeholders to facilitate successful technology adoption through structured change management processes, effective communication, and targeted training methodologies. You will engage with stakeholders at all levels, aligning expectations and deliverables around change management for complex CRE technology implementations. Your expertise will be essential in defining and executing change management plans, which include creating process documentation, training materials, quick reference guides, surveys, and robust communication strategies. You will proactively manage stakeholder expectations and project risks, ensuring that all project documentation is complete and that key metrics are provided to client leadership for informed decision-making. Regular meetings with regional end users will be part of your responsibilities, allowing you to gauge the level of technology adoption, identify pain points, and develop strategies to enhance user experience and drive further adoption. Additionally, you will support the development of continuous improvement mechanisms to ensure that the tools and processes evolve to meet user needs effectively. Establishing strong business relationships with key stakeholders will be vital to your success in this role.