Change Manager

Arch Capital Group Ltd.

Full-time

Insurance Carriers and Related Activities

About the position

The position of Change Manager at Arch Insurance North America is a pivotal role that reports directly to the VP of Change Management within the Strategic Portfolio Management team. This position is designed for an individual who possesses a strong background in change management and is adept at influencing and collaborating with various stakeholders to drive successful outcomes. The Change Manager will be responsible for implementing Change Management Strategies using the Prosci® methodology, which includes aligning sponsors and leadership, engaging stakeholders, assessing readiness, and providing support and reinforcement to achieve the strategic goals of the organization. In this role, the Change Manager will employ a structured, multidisciplinary approach to manage initiative-driven change, organizational transformation, and culture change across the Strategic portfolio of initiatives. The individual will work closely with the VP of Change Management to monitor the health of the change portfolio and provide comprehensive reporting. Key responsibilities include conducting stakeholder analysis, change impact assessments, and readiness assessments, as well as measuring change effectiveness through pulse surveys and interviews. The Change Manager will also create initiative-specific change plans in collaboration with initiative owners and project managers to ensure effective execution of change initiatives. Additionally, the Change Manager will identify training requirements in coordination with the HR Learning & Development team and facilitate training activities, ensuring all logistics for training delivery are managed effectively. Engaging and empowering all levels of the organization, from executives to individual contributors, throughout the change lifecycle is a critical aspect of this role. The ideal candidate will have a proven track record of managing complex change initiatives and will possess strong interpersonal skills to build productive partnerships with key stakeholders, including executive-level personnel.

Responsibilities

• Conduct Change Management Strategies applying the Prosci® methodology.
• Collaborate with the VP, Change Management on Change portfolio health and reporting.
• Conduct stakeholder analysis, change impact assessment, change readiness assessment, and change measurement for Strategic initiatives.
• Create initiative-specific change plans working with initiative owners and project managers.
• Measure levels of awareness and adoption through pulse surveys/interviews and manage gaps through change mitigation plans.
• Develop executive report outs for Change Impact assessments and Pulse Survey results.
• Identify training requirements in coordination with HR - Learning & Development.
• Enable initiative teams in integrating change management activities into their project plans.
• Facilitate training activities, planning and executing all logistics necessary for training delivery.
• Engage and empower all levels within the organization throughout the change lifecycle.

Requirements

• 5+ years of organizational change management experience.
• Bachelor's degree in a related field.
• Required Change Management certification: Prosci® Certified Change Practitioner.
• Experience managing change and using business analysis to assess impacts of change.
• Experience facilitating and delivering complex change management initiatives.
• Proficiency in MS Suite and presentation development skills.
• Data analytic skills.
• Strong interpersonal skills and ability to work effectively with internal/external partners in a diverse and dynamic environment.
• Ability to develop solid relationships with key stakeholders and build productive partnerships.
• Mature judgment, drive for results, pragmatic and problem-solving mindset, and strong communication skills (both oral and written).
• Ability to gain 'buy-in' and influence without authority.