Change Manager

$129,000 - $137,000/Yr

JLL - Chicago, IL

Full-time - Mid Level

Chicago, IL

1,001-5,000 employees

Real Estate

About the position

We are currently seeking a Change Manager to build and deliver a Corporate Real Estate (CRE) technology adoption program for a global strategic account to join our JLL Technologies Program and Project Management Team. As Change Manager, you'll have responsibility for working with clients' real estate technology teams globally to develop and deploy multiple projects related to CRE technology adoption and change management. The Change Manager is accountable for quality and consistent delivery, on time, in scope, and in-budget. The Transformation and Program Management team is a client-facing team that specializes in delivery of complex CRE technology projects to JLLT clients, inclusive of change management, training and technology success and adoption. As a Change Management Lead, you will be directly responsible for working in tandem with the technology implementation teams and client stakeholders to drive successful technology adoption through formal change management, communications, and training methodologies. You will effectively engage with stakeholders of all levels, aligning expectations and deliverables around change management for complex CRE technology implementations. Your role will involve defining and executing on change management plans and deliverables, including process documentation, training, quick reference guides, surveys, and robust communications as defined in the change management plan. You will proactively manage stakeholder expectations and program/project risks, ensuring that the documentation related to projects is complete and providing key metrics that allow client leadership to make informed decisions. Facilitating frequent meetings with regional end users to understand levels of adoption, pain points, and developing plans to improve user experience and drive adoption will be crucial. Additionally, you will support the development of continuous improvement mechanisms to ensure that tools are constantly evolving to improve end user experience and adoption, while establishing strong business relationships with key stakeholders.

Responsibilities

• Drive successful technology adoption through formal change management, communications, and training methodologies.
• Engage with stakeholders of all levels to align expectations and deliverables around change management for complex CRE technology implementations.
• Define and execute on change management plan and deliverables, including process documentation, training, quick reference guides, surveys, and robust communications.
• Proactively manage stakeholder expectations and program/project risks.
• Ensure that the documentation related to projects is complete and provide key metrics for client leadership decision-making.
• Facilitate frequent meetings with regional end users to understand levels of adoption and pain points.
• Develop plans to improve user experience and drive adoption.
• Support the development of continuous improvement mechanisms for tools to enhance end user experience and adoption.
• Establish strong business relationships with key stakeholders.

Requirements

• A Bachelor's degree from an accredited institution, Master's degree preferred.
• 5+ years effectively leading complex change initiatives as primary job function.
• Change management certification strongly preferred (PROSCI or LaMarsh).
• Experience with Corporate Real Estate functions and technologies strongly preferred.
• Ability to thrive in a high-paced environment.
• Ability to work across global time zones as required.
• Strong consultative skills.
• Strong written and verbal communications skills; ability to maintain excellent communication skills with multiple stakeholders.
• Proactive and situational leadership skills in people and project management.
• Self-motivation and desire to always deliver with excellence; be an organized, detail-oriented, reliable owner.
• Experience working in large global organizations with complex technical environments.
• Strong customer focus with a demonstrated ability to work seamlessly with business stakeholders, end-users, vendors, and technology teams.
• Ability to operate independently with general guidance.

Benefits

• Adoption assistance