Lumos - High Point, NC
posted about 2 months ago
As a Change Manager at Lumos, you will play a pivotal role in facilitating organizational projects and initiatives, focusing on the human aspect of change. Your expertise will be crucial in preparing, supporting, and equipping employees to adopt and utilize changes in organizational structure, business processes, and systems. You will be responsible for minimizing resistance, maximizing adoption, and achieving desired results through effective change management strategies. Your role will involve conducting impact analyses, assessing change readiness, and identifying key stakeholders from both a people and process perspective. You will create actionable deliverables for core change management plans, including the Sponsor Plan, People Manager Plan, Communications Plan, and Training Plan. Effective communication with project stakeholders will be essential, as will identifying, analyzing, and minimizing risks and resistance to change. You will enable the design, development, delivery, and management of important communications, working closely with trainers to develop programs that help employees understand and adapt to change. Additionally, you will define and measure success metrics, monitor change progress, and coordinate change management activities with project managers and technical teams. Your responsibilities will also include managing product and development plans with internal and external teams to ensure alignment with company objectives, monitoring the effectiveness of organizational change management activities, and proposing actions to resolve any obstacles. You will provide clear, streamlined written and oral updates regarding milestones, status, risks, achievements, processes, methods, technologies, and proposed solutions. Building and maintaining effective professional relationships with internal and external contacts and vendors at all levels will be a key aspect of your role.