CHANGE MANAGER

Lumos - High Point, NC

Full-time - Mid Level

High Point, NC

Broadcasting and Content Providers

About the position

As a Change Manager at Lumos, you will play a pivotal role in facilitating organizational projects and initiatives, focusing on the human aspect of change. Your expertise will be crucial in preparing, supporting, and equipping employees to adopt and utilize changes in organizational structure, business processes, and systems. You will be responsible for minimizing resistance, maximizing adoption, and achieving desired results through effective change management strategies. Your role will involve conducting impact analyses, assessing change readiness, and identifying key stakeholders from both a people and process perspective. You will create actionable deliverables for core change management plans, including the Sponsor Plan, People Manager Plan, Communications Plan, and Training Plan. Effective communication with project stakeholders will be essential, as will identifying, analyzing, and minimizing risks and resistance to change. You will enable the design, development, delivery, and management of important communications, working closely with trainers to develop programs that help employees understand and adapt to change. Additionally, you will define and measure success metrics, monitor change progress, and coordinate change management activities with project managers and technical teams. Your responsibilities will also include managing product and development plans with internal and external teams to ensure alignment with company objectives, monitoring the effectiveness of organizational change management activities, and proposing actions to resolve any obstacles. You will provide clear, streamlined written and oral updates regarding milestones, status, risks, achievements, processes, methods, technologies, and proposed solutions. Building and maintaining effective professional relationships with internal and external contacts and vendors at all levels will be a key aspect of your role.

Responsibilities

• Conduct impact analysis and assess change readiness.
• Identify key stakeholders from a people and process perspective.
• Create actionable deliverables for core change management plans: Sponsor Plan, People Manager Plan, Communications Plan, and Training Plan.
• Effectively communicate with project stakeholders.
• Identify, analyze, and minimize risks and resistance to change.
• Enable the design, development, delivery, and management of important communications.
• Work with trainers to develop programs that help employees understand and adapt to change.
• Define and measure success metrics and monitor change progress.
• Coordinate and integrate change management activities into project plans with project managers and technical teams.
• Manage product and development plans with internal and external teams to ensure alignment with company objectives.
• Monitor the effectiveness of organization change management activities and propose actions to resolve obstacles.
• Provide clear, streamlined written and oral updates regarding milestones, status, risks, achievements, processes, methods, technologies, and proposed solutions.
• Develop and maintain effective professional relationships with internal and external contacts and vendors at all levels.

Requirements

• High School Diploma required; Bachelor's degree preferred.
• 3+ years' experience managing end-to-end change in people, processes, and business systems.
• Hands-on experience identifying change problems at an early stage and effectively solving them.
• Proven experience in working in project teams and executing a change program.
• Change management certification a plus (PROSCI, ITIL, etc).
• Exceptional oral and written communication skills.
• Strong organizational and problem-solving skills.
• Ability to manage multiple activities and responsibilities simultaneously.
• Professional demeanor and accuracy with attention to detail.
• Ability to work effectively in team settings and across disparate teams.
• Aptitude for learning new technologies and concepts.
• Proficient time management abilities.

Benefits

• Comprehensive health, dental, and vision coverage.
• Competitive compensation packages, including bonus options for eligible positions.
• Paid Time Off and 12 Paid Holidays / Personal Days.
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
• 100% employer-paid life and disability insurance.
• Employee Assistance Program (EAP) with access to professional support for life's challenges.
• 401K plan with up to 5% employer contribution and a self-directed brokerage option.
• Wellness program offering education and cash incentives for gym attendance and nutrition programs.
• Employee referral bonuses.
• Discounts on Lumos Fiber Internet for employees who live in our service areas.