Change Manager

EisnerAmper Gulf Coast - Metairie, LA

Full-time - Senior

Metairie, LA

1,001-5,000 employees

About the position

The Change Manager at EisnerAmper Gulf Coast is responsible for leading client services related to Change Management. This role involves providing leadership and oversight, developing new client relationships, and supporting existing ones. The Change Manager will also oversee the professional development of team members and assist with the creation and distribution of training content and communication across various service lines and projects to address client needs.

Responsibilities

• Leads the development and delivery of group and individual trainings on complex topics.
• Plans, prepares, directs, and completes client engagements efficiently within allotted timeframes.
• Collaborates with program managers and clients to assess process risks and provide improvement recommendations.
• Creates and manages client proposals while maintaining existing client relationships.
• Oversees the formulation of training outlines and recommends instructional methods based on training needs.
• Directs the development of training aids including handbooks, multimedia visual aids, and tutorials.
• Coordinates administrative functions necessary for delivering and documenting training programs.
• Provides oversight and direction for training and development programs and instructional objectives.
• Reviews and approves team analysis and assesses training needs for individuals and departments.
• Understands and delivers engagement scope, managing day-to-day activities and quality control of client deliverables.
• Develops new client relationships and expands existing ones through networking and participation in organizations.
• Builds and maintains trusted relationships with clients, team members, and subject matter experts.
• Monitors workload to meet billable hour expectations and performs timely reviews of work products.
• Sets direction for staff and resolves process issues presented by team members.
• Performs effective on-the-job training and demonstrates positive leadership skills.
• Completes staff evaluations and maintains required continuing professional education (CPE) for firm and licensing requirements.

Requirements

• Bachelor's degree in Accounting, Finance, Business, Economics, or a related field is required.
• Master's degree is preferred.
• Project Management Professional (PMP) certification is preferred.
• Minimum 7 years of related experience in consulting and advisory services, training, or change management is required.
• Minimum 3 years of demonstrated supervisory and project management experience is required.
• Minimum 3 years of experience with instructional manuals and teaching platforms is required.
• Experience in business development and service line growth is required.
• Microsoft SharePoint experience is preferred.
• Strong project management skills with attention to detail and accuracy are essential.
• Excellent interpersonal, written, and verbal communication skills are required.
• Ability to work independently with minimal supervision and in a fast-paced environment.

Nice-to-haves

• Experience with Microsoft PowerPoint, Excel, and Office Suite at an intermediate or advanced level.
• Knowledge of training plans, curriculum design, and development.

Benefits

• Health savings account
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Employee assistance program
• Vision insurance