Change of Occupancy Maintenance Manager

$63,400 - $79,400/Yr

Unclassified - Washington, DC

Full-time - Mid Level

Washington, DC

About the position

The COM Manager is responsible for overseeing the Change of Occupancy Maintenance (COM) process at Bolling AFB Family Housing in Washington, DC. This role involves managing the performance metrics, coordinating with property management, and ensuring the timely execution of maintenance tasks related to resident move-ins and move-outs. The COM Manager will work closely with the Maintenance Director to achieve operational goals and maintain high standards of service.

Responsibilities

• Lead and manage the HMC COM department and its functions for Change of Occupancy Maintenance.
• Negotiate trade contracts and service agreements, ensuring quality of work.
• Develop scopes of work and create or approve Purchase Orders in accordance with HMC policy.
• Ensure all vendors meet HMC insurance requirements before work is performed.
• Ensure timely payment of HMC contractors upon completion of work.
• Schedule internal and contracted work associated with the COM process.
• Utilize Yardi software to accurately schedule and track all status, time, labor, and materials associated with the COM process.
• Review and update completed or planned work daily in Yardi and communicate adjusted timelines to leaders.
• Review reports to ensure data entry accuracy and alert management of inconsistencies.
• Identify inefficiencies in the COM process that delay resident move-ins or affect work quality.
• Achieve performance and financial goals, including Performance Incentive Fee Metrics.
• Ensure availability of parts and materials to meet timelines.
• Conduct inspections to ensure HMC standards of COM quality and timeliness are met.

Requirements

• High School Diploma or GED required.
• Associate's Degree or Bachelor's Degree from an accredited college or university required, or directly related job experience in managing process projects.
• 1-3 years of staff supervisory experience required.
• Knowledge of electrical, HVAC, plumbing, carpentry, and general building maintenance.
• 5 or more years of experience in building maintenance.
• Advanced leadership, integrity, and management skills.
• Proven ability to meet deadlines and solve problems.
• Highly proficient in property management software (Yardi).
• Ability to develop comprehensive schedules that meet HMC goals and timelines.
• Ability to understand and follow HMC policies regarding COM, Work Order, and Purchase Order processes.
• Expert in identifying performance or scheduling issues and resolving them.
• Proficient in standard office software (MS Word, MS Excel, PowerPoint, Email programs).
• Strong oral and written communication skills.
• Ability to work in a team environment and establish strong working relationships.

Nice-to-haves

• Detail-oriented and able to work within specified deadlines.
• Ability to effectively present information and respond to questions from groups.

Benefits

• Competitive salary
• Paid time off
• Medical insurance
• Dental insurance
• Life insurance
• Disability insurance
• HSA/FSA accounts
• Retirement plans
• Rewards programs
• Performance bonus eligibility