Change of Occupancy Maintenance Manager

$63,400 - $79,400/Yr

Hunt Military Communities - Washington, DC

Full-time - Mid Level

Washington, DC

About the position

The Change of Occupancy Maintenance (COM) Manager at Hunt Military Communities is responsible for overseeing all aspects of the Change of Occupancy Maintenance process at Bolling AFB Family Housing in Washington, DC. This role involves the accurate input of data into the company's system of record software, planning and scheduling both internal and contracted work, and coordinating seamlessly with the property management team to facilitate the move-out and move-in processes for residents. The COM Manager will work closely with the Maintenance Director to achieve the company's goals and performance metrics, ensuring that all operations align with Hunt Military Communities' standards and expectations. In this position, the COM Manager leads and manages the COM department, which includes negotiating trade contracts and service agreements, developing scopes of work, and creating or approving Purchase Orders in accordance with company policy. The manager is responsible for ensuring that all vendors meet the necessary insurance requirements before any work is performed and for ensuring timely payment to contractors upon completion of their work. The role also requires the scheduling of internal and contracted work associated with the COM process, utilizing Yardi software to accurately track all status, time, labor, and materials involved. The COM Manager is expected to review and update completed or planned work daily in Yardi, communicate adjusted timelines to both internal and external leaders, and ensure that data entry information is accurate and consistent with company policy. Identifying inefficiencies in the COM process that may delay resident move-ins or affect the quality of work performed is a critical part of this role. The manager must understand and achieve performance and financial goals, including meeting Performance Incentive Fee Metrics associated with the Change of Occupancy Maintenance process and customer service. Conducting inspections to ensure compliance with HMC standards of quality and timeliness is also a key responsibility.

Responsibilities

• Leads and manages the HMC COM department and its functions for Change of Occupancy Maintenance.
• Negotiates trade contracts and service agreements, ensuring quality of work.
• Develops scopes of work and creates or approves Purchase Orders in accordance with HMC policy.
• Ensures all vendors meet HMC insurance requirements before work is performed.
• Ensures timely payment of HMC contractors upon completion of work.
• Schedules internal and contracted work associated with the COM process.
• Utilizes Yardi software to accurately schedule and track all status, time, labor, and materials.
• Reviews and updates completed or planned work daily in Yardi, communicating adjusted timelines as required.
• Identifies inefficiencies in the COM process that delay resident move-ins or affect work quality.
• Achieves performance and financial goals, including meeting Performance Incentive Fee Metrics.
• Conducts inspections to ensure HMC standards of COM quality and timeliness are met.

Requirements

• High School Diploma or GED required.
• Associate's Degree from an accredited college or university required, or Bachelor's Degree preferred.
• 1-3 years of staff supervisory experience required.
• Knowledge of electrical, HVAC, plumbing, carpentry, and general building maintenance.
• 5 or more years of experience in building maintenance.
• Advanced leadership, integrity, and management skills.
• Proven ability to meet deadlines, goals, and problem-solve.
• Highly proficient in property management software (Yardi).
• Ability to develop comprehensive schedules that meet HMC goals and timelines.
• Ability to understand and follow HMC policies involving the COM, Work Order, and Purchase Order processes.
• Expert in identifying performance or scheduling issues and resolving them.
• Proficient in standard office software such as MS Word, MS Excel, PowerPoint, and email programs.
• Strong oral and written communication skills.
• Demonstrated ability to work in a team environment and establish strong working relationships.

Nice-to-haves

• Experience with property management activities.
• Knowledge of additional trades such as carpentry and general maintenance.

Benefits

• Health savings account
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Paid time off
• Performance bonus
• Retirement benefits
• Rewards programs
• Comprehensive benefits package including medical, dental, life, and disability insurance.