Channel Account Manager - Zoom Contact Center

$144,900 - $316,900/Yr

Zoom - Charleston, WV

Full-time

Remote - Charleston, WV

Administrative and Support Services

About the position

The Channel Account Manager will leverage specialized experience in Customer Experience (CCaaS) to work with channel partners in developing a Zoom CX practice. This role focuses on helping customers transform their customer experiences by adopting Zoom's CX capabilities, collaborating with various stakeholders within the Zoom Channel business.

Responsibilities

• Develop a Zoom CX practice with channel partners to enhance customer experiences.
• Collaborate with broader Zoom Channel business and Account Executives to drive customer adoption of Zoom CX capabilities.
• Lead training initiatives for partners on product/services, best practices, and sales guides.
• Engage with clients to understand their needs and provide tailored solutions in the CX space.

Requirements

• 5+ years of experience in CX/Cloud (CCaaS) channel creation.
• Experience in SaaS business and sales.
• Deep knowledge of Contact Center software industry products.
• Understanding of business telephony and Contact Center (Cloud & Premises PBX).
• Experience in leading product/services training and creating learning materials.

Benefits

• Comprehensive benefits program supporting physical, mental, emotional, and financial health.
• Work-life balance support.
• Opportunities for community contribution.