Channel Ops Marketing Manager, AWS Customer Channel Operations

$70,900 - $151,700/Yr

Amazon - Arlington, VA

Full-time - Mid Level

Arlington, VA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Channel Ops Marketing Manager at AWS Customer Channel Operations is responsible for supporting the global marketing community by managing Marketo email automation software and ensuring effective communication with customers. This role involves optimizing marketing campaigns, enhancing operational efficiency, and providing technical support to internal teams. The ideal candidate will leverage their expertise in marketing automation to improve processes and drive marketing success.

Responsibilities

• Develop a deep understanding of AWS's email automation needs and become a Marketo expert.
• Deliver timely, accurate and professional technical support assistance as a leader of the operations support intake queue to internal colleagues.
• Dive deep into understanding key issues and how needs can be met with existing and new tooling innovations.
• Identify and execute on future-facing strategic and quantifiable opportunities to enable growth for the marketing organization.
• Design, help build, and maintain knowledge resources to assist marketers in self-service support issues.
• Lead in generative AI integration opportunities within support operations.

Requirements

• 4+ years of professional non-internship marketing experience.
• Experience using data and metrics to drive improvements.
• Experience with Excel or Tableau (data manipulation, macros, charts, and pivot tables).
• Experience building and optimizing multiple, simultaneous marketing campaigns.
• Experience managing or working within cross-functional marketing and creative teams.

Nice-to-haves

• Experience in multi-territory campaign management.
• Experience in digital marketing and content production timelines and processes.

Benefits

• Flexible schedule
• Work-life balance
• Mentorship and career growth opportunities
• Diversity and inclusion initiatives