Channel Sales Support Engineer - IP Video (Northeast / Mid-Atlantic)

Motorola Solutions - Charleston, WV

Full-time

Charleston, WV

Computer and Electronic Product Manufacturing

About the position

Motorola Solutions is seeking a Channel Sales Support Engineer (PSE) for the Northeast/Mid-Atlantic Territory. This role is pivotal in supporting the Regional Channel Sales Manager (RCSM) and Channel Account Manager (CAM) in building partnerships with Security and IT Integrators, Building Automation dealers, and Architecture & Engineering (A&E) firms. The PSE will be responsible for fostering new customer relationships within both partner and end-user communities, ensuring that sales, profitability, and customer recruitment objectives are met. This position requires a proactive approach to managing the technology phase of the sales process, which includes reporting and providing technical support during the sales cycle. The PSE will co-develop training materials and conduct training sessions for company products tailored for the channel. They will also collaborate with the sales team to create presentation materials and perform technical presentations to both the channel and end-users. A significant aspect of this role involves driving proof of concept and registered projects alongside the sales team, providing end-of-evaluation reports that illustrate product value and assist in project closure. The PSE will act as a liaison between the helpdesk, sales, and the channel to address technical questions that arise during the sales process, and will also provide technical support and setup at trade shows. This position requires travel to trade shows, conferences, and client locations, making it essential for the PSE to be an independent leader who can manage their responsibilities effectively while reporting to the Global Channel Support Manager. The ideal candidate will have a strong background in sales, engineering, or solutions architecture, with a focus on technology and physical security solutions.

Responsibilities

• Support new customer relationships both within partner and end-user communities
• Help achieve sales, profitability, and customer recruitment objectives and represent the entire range of company products and services to assigned customers within their region(s)
• Co-develop materials and conduct training for company products for the channel
• Proactively drive and manage the technology phase of the sales process, and reporting
• Support our 3rd party technology integration partners with training and product understanding on combined solutions
• Co-develop presentation material with the sales team and perform technical presentations to the channel and end-users
• Drive proof of concept and registered projects with the sales team including providing end of evaluation reports illustrating product and experience value alongside sales team to assist in project close
• Liaise between helpdesk, sales and the channel on technical questions which arise during the sales process
• Provide technical support and set up at trade shows
• Travel to trade shows, conferences, and client locations

Requirements

• 3+ years of experience in Sales, Engineering, or Solutions Architecture
• Bachelor's Degree preferred
• Experience in providing business-to-business technology/physical security/HVAC technical support
• Proficient knowledge of security and/or building automation products
• Familiarity with cloud-based enterprise systems, IoT, and Machine Learning is a plus
• Experience with supporting enterprise solutions
• Strong verbal and written communication skills
• Ability to express technical concepts in simplified ways

Nice-to-haves

• Familiarity with cloud-based enterprise systems
• Experience with IoT and Machine Learning