Channel Systems Engineer

$198,000 - $273,000/Yr

Palo Alto Networks - Boston, MA

Full-time - Mid Level

Boston, MA

Professional, Scientific, and Technical Services

About the position

The Channel Systems Engineer at Palo Alto Networks plays a crucial role in providing technical leadership and expertise to channel partners within a designated regional territory. This position focuses on fostering strong relationships with partners, offering pre-sales technical assistance, and ensuring successful integration and post-sales support of the company's cybersecurity products and solutions. The engineer acts as a trusted advisor, driving growth and enabling partners to become experts in the company's offerings.

Responsibilities

• Serve as the primary technical leader for channel partners within the assigned region
• Collaborate with focus partners in the territory to develop comprehensive business plans that align to strategic objectives
• Provide technical pre-sales support to partners, including product demonstrations, solution architecture design, and configuration assistance
• Collaborate with sales peers to identify opportunities for new partnerships and expand existing ones
• Plan and drive technical training sessions for partners, ensuring proficiency in the company's products, solutions, and integration processes
• Support channel partners with technical issues during and after product implementation, acting as a liaison between them and the company's technical support teams
• Design and deliver customized solutions based on partner and customer needs, ensuring alignment with company standards and best practices
• Stay updated on product roadmaps, new technologies, and industry trends to better assist partners in growing their business
• Assist in the development and deployment of channel enablement materials, such as technical guides, manuals, and webinars
• Collaborate with product management and development teams to provide feedback on product improvements based on partner and customer feedback
• Maintain detailed records of partner interactions, sales pipeline, and technical support provided, reporting progress to management regularly

Requirements

• 5+ years of experience in Partner Solution Consulting, pre-sales engineering, or a similar technical role within the technology industry
• Extensive knowledge in at least one of - networking, endpoint, backup, cybersecurity, cloud solutions, and enterprise IT systems
• Strong understanding of channel sales models and experience working with resellers, distributors, and other channel partners
• Excellent communication skills, both verbal and written, with the ability to present complex technical information to non-technical audiences
• Hands-on experience with product installations, configurations, and troubleshooting
• Ability to work independently and as part of a cross-functional team, managing multiple projects in a fast-paced environment
• Strong problem-solving skills and a proactive attitude towards resolving issues
• Willingness to travel within the assigned region to support partners and attend events as necessary
• Proven track record of influencing key stakeholders and gaining buy-in for technical solutions

Nice-to-haves

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field or equivalent military experience required
• Industry certifications such as CISSP, Cisco, VMware, or cloud-related certifications

Benefits

• FLEXBenefits wellbeing spending account with over 1,000 eligible items
• Mental and financial health resources
• Personalized learning opportunities
• Restricted stock units
• Bonus opportunities