Chargeback Manager

$85,000 - $92,500/Yr

Fam Brands - Bell, CA

Full-time

Bell, CA

Apparel Manufacturing

About the position

The Chargeback Manager at FAM Brands is responsible for overseeing chargeback management for customer and vendor transactions within the apparel industry. This role focuses on reducing chargeback exposure, investigating disputed charges, recovering funds, and collaborating with internal teams and external partners to streamline processes and ensure compliance with financial regulations.

Responsibilities

• Investigate, respond to, and resolve customer chargebacks in a timely and accurate manner.
• Analyze chargeback trends to identify root causes and develop preventive strategies.
• Work with sales, logistics, and customer service teams to gather documentation and evidence required to dispute chargebacks.
• Maintain records of chargebacks and resolutions for reporting and audit purposes.
• Process and apply chargebacks to vendors, ensuring they are accurately documented and submitted.
• Collaborate with vendors to reconcile any disputes related to chargebacks and ensure compliance with contract terms.
• Implement and monitor chargeback policies for vendors, including tracking, issuing, and recovering fees.
• Act as the main point of contact with vendors to negotiate and resolve disputes.
• Track, analyze, and report on chargeback metrics to monitor the financial impact and highlight areas for improvement.
• Generate monthly, quarterly, and annual chargeback reports for management, detailing dispute resolutions, recovery rates, and loss prevention.
• Prepare presentations on chargeback activities, trends, and initiatives to reduce future occurrences.
• Partner with other departments such as sales, finance, logistics, and operations to gather necessary information for effective dispute resolution.
• Work with the IT team to improve systems for chargeback tracking, documentation, and reporting.
• Lead or participate in training initiatives to help internal teams understand chargeback processes and reduce errors that lead to chargebacks.
• Stay up-to-date on industry trends, chargeback regulations, and best practices.
• Develop and refine internal policies and procedures to streamline the chargeback process and minimize chargeback risk.
• Ensure all actions taken comply with financial regulations and company policies.

Requirements

• Bachelor's degree in Finance, Accounting, Business Administration, or related field.
• 3+ years of experience in chargeback management, collections, or accounts receivable, preferably in the apparel industry.
• Strong knowledge of chargeback processes, dispute resolution, and applicable financial regulations.
• Excellent analytical skills with a high level of attention to detail.
• Proficiency in financial software and Microsoft Office, particularly Excel.
• Effective communication and negotiation skills to work with internal and external partners.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.

Nice-to-haves

• Experience working in the apparel industry.
• Familiarity with ERP systems and chargeback platforms.
• Experience developing and implementing chargeback policies and procedures.