Chemotherapy Scheduling Coordinator - Simmons Cancer Center

UT Southwestern Medical Center - Dallas, TX

Full-time

Hybrid - Dallas, TX

Hospitals

About the position

Join UT Southwestern as a Chemotherapy Scheduling Coordinator at the Simmons Cancer Center, where you will have the opportunity to work alongside some of the top cancer specialists in the country. This role is pivotal in ensuring that patients receive timely and efficient chemotherapy treatments. As a Chemotherapy Scheduling Coordinator, you will be responsible for scheduling patient chemotherapy appointments in accordance with established protocols, acquiring the necessary information and orders from oncologists, and communicating directly with patients regarding their appointment times. Your role will also involve accurately entering scheduling, insurance, and registration information into the appropriate systems, ensuring that all data is maintained with the utmost accuracy and confidentiality. In addition to scheduling, you will maintain and monitor chemotherapy resources to maximize utilization, advising your supervisor of any under or over block times to ensure appropriate staffing levels. You will identify and reconcile patient appointments with orders to ensure that all patients are scheduled appropriately and in a timely manner. If any discrepancies in patient care arise, you will notify the nurse or physician to implement necessary remedies. Acting as a liaison with other departmental schedulers will also be part of your responsibilities, ensuring that multiple appointments and procedures are coordinated efficiently. At UT Southwestern, we pride ourselves on our commitment to excellence, innovation, and teamwork. As a member of our team, you will have access to a culture that promotes professional growth and development, with consistent opportunities for learning and advancement into leadership roles. We invite you to be part of our mission to provide the best possible care and resources for our patients and employees alike.

Responsibilities

• Schedules patient chemotherapy in accordance with established protocols; acquires the appropriate information and orders from the oncologist.
• Communicates directly with patients regarding appointment times.
• May provide pre-certification of procedures to ensure coverage and proper billing; may obtain insurance pre-certification from external referring physician offices, and contact insurance carriers for confirmation.
• Responsible for accurately entering scheduling, insurance and registration information into the appropriate system(s).
• Maintains and monitors chemotherapy resources to keep utilization maximized; advises supervisor of under and over block times, so appropriate staffing levels and patients can be managed safely.
• Identifies and reconcile patient appointments with orders to ensure all patients are scheduled appropriately and timely.
• Notifies nurse/physician of any discrepancy in patient care so that remedy can be implemented.
• Acts as a liaison with other departmental schedulers when needed for the coordination of multiple appointments and/or procedures to ensure patients are efficiently scheduled.
• May research claims on payment denials from third-party carriers for pre-certified procedures.
• Adheres to patient privacy act HIPAA, and confidentiality policy at all times.

Requirements

• High School diploma or equivalent, required.
• Three (3) years of progressively responsible administrative experience in a medical, scientific, or health care environment and High School diploma, required; OR, one (1) year of experience as described above with either two (2) years of college or completion of a certified medical office assistant program, preferred.
• Two (2) years college or completion of a certified medical office assistant program, preferred.
• Prior experience in oncology/chemotherapy treatment preferred.