The D-Corp. Sarl - Las Vegas, NV
posted 3 months ago
The Help Desk Technician position at Circa Hospitality Group is a full-time role focused on providing IT support to end users. The technician will be responsible for the installation and troubleshooting of workstations, client/server applications, and basic network infrastructure. This role requires a proactive approach to ensure that all daily tasks are completed in accordance with company and departmental policies and procedures. The technician will interact with end users to address their complaints and concerns, making recommendations for improvements where necessary. Additionally, the technician will assist supervisors and department leaders in prioritizing tasks to ensure timely completion of projects. In this position, the technician will constantly interface with end users regarding application and workstation requests or problems, ensuring that pertinent information is communicated to supervisors for informed purchasing decisions. The role also involves maintaining system security through password protection and troubleshooting applications, data integrity, and database performance across all systems. The technician will perform installations, upgrades, configurations, and ongoing maintenance of applications, including engineering CAD programs, Microsoft Office suites, web applications, and both Windows and Linux operating systems. Network support services are also a key component of this role, which includes the installation of PC workstations, configuring network protocols such as TCP/IP, maintaining client/server applications, and updating databases. The technician is expected to ensure customer satisfaction and follow lawful directions from supervisors while upholding the company's non-disclosure and confidentiality policies. The position may require evening, weekend, and holiday work hours as needed.