Chick-fil-A Hospitality Manager

$41,600 - $52,000/Yr

Chick-fil-A - Woodburn, OR

Full-time - Mid Level

Woodburn, OR

Food Services and Drinking Places

About the position

Chick-fil-A Woodburn is seeking a Hospitality Manager to oversee restaurant operations and ensure exceptional service and cleanliness. This role involves supervising team members, maintaining hospitality standards, and fostering a positive work environment. The Hospitality Manager will also have opportunities for professional growth and development within a supportive team culture.

Responsibilities

• Supervise personnel on the assigned shift and follow established opening and closing procedures.
• Ensure Team Members follow recipes and accurately prepare all orders.
• Maintain the level of hospitality and cleanliness Chick-fil-A is known for.
• Ensure Team Members work at a pace to meet the restaurant's established speed of service guidelines.
• Ensure workstations are clean at all times.
• Ensure cashiers follow cash handling procedures at all times.
• Execute proper security and cash handling procedures and hold cashiers accountable.
• Ensure Team Members monitor cleanliness in the drive-thru, restroom, parking lot, and overall facility.
• Address guest issues that may arise.
• Maintain positive working relationships and treat all employees with respect while providing direction and feedback.
• Communicate employee performance and policy/procedure violations and document properly.
• Lead by example, following policies and procedures.

Requirements

• Bilingual preferred.
• 2 years of restaurant experience (1 year full-time or 2 years part-time) in leadership and operations.
• Strong knowledge of FOH and Drive-Thru roles and responsibilities.
• Ability to work flexible shifts, including mornings, evenings, weekends, and holidays.
• Cheerful and positive attitude.
• Customer service oriented with strong interpersonal skills.
• Ability to work independently and in a team environment.
• Willingness and ability to work a flexible schedule.
• Ability to lift and carry 10-50 pounds.
• Ability to stand for long periods of time.

Benefits

• Paid training
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• Employee discount
• Opportunities for advancement
• Flexible schedule
• Life insurance