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Chick-fil-A - The Woodlands, TX
posted 2 months ago
About the position
The Manager at Chick-fil-A is responsible for overseeing restaurant operations in alignment with the General Manager's directives. This role involves leading the front-of-house (FOH) and back-of-house (BOH) teams, ensuring compliance with operational processes, and coaching team members to enhance performance. The Manager plays a crucial role in maintaining customer satisfaction and supporting business growth through effective team leadership and operational management.
Responsibilities
- Run the restaurant operations under the guidance of the General Manager.
- Lead the team in both front-of-house (FOH) and back-of-house (BOH) areas.
- Maintain and audit all processes within the restaurant.
- Discipline and coach team members as necessary.
- Attend and participate in meetings with the General Manager and senior staff, including the owner.
- Spend 90% of the time on the floor leading the team and addressing team members and guests.
- Handle guest concerns and work in various positions on the floor during shifts.
- Run breaks and support the General Manager in key business success factors.
Requirements
- 6 months of Assistant Manager experience in the organization or 1 year of leadership experience at another restaurant.
