Chief Administrative Office - Listening & Insights Lead

JPMorgan Chase - Plano, TX

Full-time - Senior

Plano, TX

Credit Intermediation and Related Activities

About the position

The Listening & Insights Lead in the Chief Administrative Office (CAO) at JPMorgan Chase is responsible for developing and executing strategies to collect and analyze employee feedback on key products that enhance the employee experience. This role involves close collaboration with the Employee Experience organization and CAO product managers to provide data-driven insights and recommendations that will improve workplace services, purchasing, and travel & expense processes.

Responsibilities

• Design and implement strategy to gather employee feedback on CAO products through both active methods (e.g., surveys) and passive data sources (e.g., sensor data).
• Utilize analytical tools and methods to identify trends/patterns and test hypotheses about what impacts the employee experience for CAO products.
• Work with Employee Experience leaders to align the CAO listening strategy to firmwide guidelines and leverage firmwide listening platforms (e.g., Qualtrics).
• Partner with CAO product managers to provide data-driven guidance and recommendations that shape product roadmaps.
• Develop clear and impactful presentations, briefs, and reports for different audiences across the organization.
• Build and coach a team of analytics and operations leaders to scale the operating model to all 20+ CAO products.

Requirements

• 12+ years of relevant industry experience, through a combination of project management and analytics.
• Strong analytical skills with experience in data analysis and interpretation.
• Proven ability to develop and implement strategies for gathering employee feedback.
• Experience with analytical tools and platforms, such as Qualtrics.
• Excellent communication skills, with the ability to present complex data in a clear and impactful manner.
• Leadership experience in building and managing teams.

Nice-to-haves

• Experience in the finance industry or with corporate functions.
• Familiarity with employee experience initiatives and best practices.
• Knowledge of change management principles.

Benefits

• Health insurance
• Dental insurance
• 401k plan
• Paid holidays
• Flexible scheduling
• Professional development opportunities