Chief Administrative Officer

Unclassified - New Haven, CT

Full-time - Senior

New Haven, CT

About the position

The Chief Administrative Officer (CAO) is a senior staff position under the direct supervision of the Mayor of New Haven, CT. The CAO is responsible for coordinating and improving the municipal government organization, ensuring that services to residents are delivered fairly and cost-effectively. This role emphasizes independent problem-solving, fostering a collaborative environment, and championing the Mayor's vision while valuing diversity, equity, and inclusion.

Responsibilities

• Work closely with department heads to build their skills and confidence, mentoring and motivating staff.
• Set up accountability systems to ensure high-caliber public service delivery.
• Coordinate and analyze data to inform operational decision-making and service delivery.
• Establish measurable performance goals to assess service quality and sustainability.
• Resolve conflicts within city government and between citizens and the government.
• Engage with Finance and Budget departments to ensure sound fiscal management.
• Represent the Administration in public meetings and legislative hearings.
• Track legislation impacting municipal operations and oversee litigation settlement recommendations.
• Perform other related work as required.

Requirements

• Bachelor's Degree in Public Administration, Business Administration, Public Policy, Organizational Leadership, or a closely related field.
• At least 7 years of high senior-level experience in government management and administration.
• Demonstrated experience with collaborative management and team building.
• Ability to manage multiple teams, time, and projects efficiently.
• Skilled in strategic planning, project management, and organization.
• Thorough knowledge of legislation and policies affecting local government.
• Understanding of personnel and labor relations in a unionized environment.
• Experience with budget preparation and management for multiple departments.
• Exceptional verbal and written communication skills.
• Strong interpersonal communication skills.

Nice-to-haves

• Additional coursework in Emergency Management, Public Safety, Law, Human Resources Management, Finance & Public Budgeting.

Benefits

• Opportunity to work in a senior leadership role within municipal government.
• Engagement in community service and public policy development.