Chief Clinical Officer / Chief Operating Officer

$135,000 - $205,000/Yr

American Health Quality Association - La Mirada, CA

Full-time - Senior

La Mirada, CA

About the position

The Chief Clinical Officer (CCO) and Chief Operating Officer (COO) is responsible for managing, directing, coordinating, and controlling the overall operations of a hospital. This leadership role is crucial in ensuring the attainment of strategic objectives and the delivery of quality, economical healthcare services across various lines of business. The CCO/COO initiates and enforces organization-wide policies and procedures that support the accomplishment of the hospital's objectives and programs. In this position, the CCO/COO is accountable for all aspects of hospital operations, ensuring that all policies established by the Governing Body of the hospital are implemented appropriately. Collaborating closely with the Market CEO, the CCO/COO directs the strategic planning for the hospital, which includes developing, interpreting, and communicating hospital policies, objectives, and operational procedures to department managers and other stakeholders as necessary. This role also involves assessing the patient population, identifying risk factors, and determining the scope of services offered by the hospital. The CCO/COO is responsible for developing and monitoring the hospital budget, ensuring that operations do not exceed the approved budget. This includes overseeing the finance and business office functions of the hospital to ensure that funds are collected and expended appropriately. The CCO/COO ensures that staffing plans are appropriate for the hospital's departments and, in coordination with the hospital board, medical staff, and other personnel, responds to the community's needs for quality healthcare services by monitoring the adequacy of the hospital's medical activities. As a member of the hospital executive committee and other designated administrative committees, the CCO/COO attends governing board meetings and conducts job responsibilities in accordance with the standards set out in the Company's Code of Conduct, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and professional standards. This role also involves overseeing and providing direction to hospital leadership, grading hospital mission and objectives, expected productivity and efficiency, and establishing policies and procedures in compliance with federal, state, and local laws, regulations, and ordinances. The CCO/COO works with hospital leadership to foster high employee morale and a positive work environment. They ensure the maintenance of physical facilities in a good and safe state of repair and operation, promote adherence to the Company's Code of Conduct, and monitor employee performance to identify and respond to compliance issues. Additionally, the CCO/COO acts as the Privacy Officer for the hospital, implementing necessary privacy policies and procedures, and reviewing all patient complaints regarding the hospital's privacy practices.

Responsibilities

• Manage, direct, coordinate, and control overall hospital operations.
• Ensure implementation of policies established by the Governing Body of the hospital.
• Collaborate with the Market CEO to direct strategic planning for the hospital.
• Develop, interpret, and communicate hospital policies, objectives, and operational procedures to department managers.
• Assess patient population, risk factors, and scope of services.
• Develop and monitor the hospital budget, ensuring operations do not exceed the approved budget.
• Oversee finance/business office functions to ensure appropriate fund collection and expenditure.
• Ensure appropriate staffing plans for hospital departments.
• Respond to community needs for quality healthcare services by monitoring medical activities.
• Serve as a member of the hospital executive committee and attend governing board meetings.
• Conduct responsibilities in accordance with the Company's Code of Conduct and applicable laws.
• Oversee hospital leadership to ensure compliance with federal, state, and local laws and regulations.
• Foster high employee morale and a positive work environment.
• Ensure maintenance of physical facilities in a safe state of repair and operation.
• Promote adherence to the Company's Code of Conduct and monitor employee performance.
• Act as Privacy Officer, implementing privacy policies and reviewing patient complaints.

Requirements

• Bachelor's degree in healthcare administration, business administration, finance, or clinical specialty.
• Master's degree in healthcare administration, business administration, or clinical specialty preferred.
• Five years' experience in healthcare administration/management, preferably in a hospital setting.
• Two years' prior COO or CEO level experience preferred.
• Basic computer skills with working knowledge of Microsoft Office, word processing, and spreadsheet software.
• Knowledge of The Joint Commission, local, state, and federal laws and regulations.
• Knowledge of general budgeting, accounting, and management skills.
• Knowledge of cost reporting, profit and loss, and budget compliance.
• Ability to coordinate short- and long-term planning activities.
• Ability to work with a large staff and diverse client base.
• Ability to maintain confidentiality of all patient and employee information.

Nice-to-haves

• Experience in operations within a hospital setting.
• Fluency in English, both written and spoken.

Benefits

• Salary range of $135,000 - $205,000
• Commitment to a culture of service excellence
• Opportunities for professional development and growth