Chief Information Officer, UnitedHealthcare Ancillary & Individual Markets

$250,000 - $325,000/Yr

UnitedHealth Group - Eden Prairie, MN

Full-time - Executive

Eden Prairie, MN

Insurance Carriers and Related Activities

About the position

As the Chief Information Officer for the UnitedHealthcare Ancillary and Individual (UHC A&I) business, you will be responsible for overseeing strategy, engineering, product delivery, and the integration of business and technology needs. This role involves collaborating with cSuite leaders, managing software engineering and delivery, and recommending technology solutions to enhance business growth and efficiency. You will lead a large team, drive operational improvements, and ensure the delivery of high-quality technology solutions that meet customer needs.

Responsibilities

• Work closely with the UHC A&I CEO and leadership team to support the business plan and enable business outcomes through technology.
• Deliver software optimized for integration with the medical business.
• Lead and coach on Agile product delivery across the organization.
• Work with product managers to ensure clear roadmap and backlogs are in place.
• Establish clear goals and objectives, develop KPIs to indicate progress towards goals and business outcomes.
• Simplify technology footprint by enabling enterprise assets and analyzing acquired technology.
• Lead operational, security, performance, and stability indicators.
• Actively review customer feedback and incorporate findings into the product to improve Net Promoter Score (NPS).
• Hire and develop high-performing engineering teams.
• Define a platform consolidation plan for the A&I businesses and execute on that plan.
• Drive operational efficiency and expand business value through GenAI.
• Enable cloud migration strategy for A&I businesses.
• Implement a migration and integration plan for acquired businesses.
• Select and implement suitable technology to streamline internal operations.
• Design and customize systems and platforms to improve customer experience.
• Remain up to date on industry and technology trends to provide a competitive advantage.
• Drive end-to-end architecture and vision in partnership with UHCT Architects.
• Manage internal and external partner integration and performance.
• Ensure appropriate operational and performance monitoring.
• Optimize operating model, throughput, and value received for investments.
• Identify and resolve barriers to effectively plan/build/run technology assets.

Requirements

• 15+ years of progressive leadership experience.
• 5+ years of experience in healthcare or insurance product development.
• Demonstrated success leveraging technology to meet business objectives.
• History of effective working relationships with cSuite leaders and key business partners to drive change agendas.
• Demonstrated strategic thinking abilities and an enterprise-wide perspective.
• Proven success leading global technology teams of 500 people and leading through other leaders.
• Experience leading through influence in a large, matrixed, global environment.
• Management of a budget of $50M+.
• Experience managing the work of vendor teams to ensure UHCT quality, security, and performance standards are met.
• Proven track record of success building scalable solutions that support consumer experiences.
• Broad technology experience, including complex systems integration and infrastructure expertise.
• History of executing with excellence: setting purposeful goals and achieving them through intelligent actions, balancing competing priorities without losing momentum behind execution.
• Demonstrated leadership style fostering accountability, transparent communication, and innovation.
• Demonstrated high level of emotional intelligence.
• Proven outstanding collaboration, influencing, problem-solving, and negotiation skills.
• Proven ability to sell ideas to people outside of direct team members.
• Demonstrated innovative orientation and customer-first mindset.

Nice-to-haves

• Experience serving as a CIO of a Fortune 100 company.
• Experience leading integrations & migrations as a result of M&A activity.
• Healthcare Specialty Benefits product background.
• Demonstrated GenAI use case experiences.
• Public cloud platform knowledge.

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution