Chief Information Officer

About the position

The Chief Information Officer (CIO) will provide technology vision and leadership in the strategic planning and implementation of information technology infrastructure and services and report to the City Manager. The CIO will lead in planning and implementing enterprise information systems to support centralized business operations and achieve more effective and cost-beneficial, enterprise-wide IT operations, including the integration of artificial intelligence capabilities. The position also supports community efforts to have affordable broadband access for residents. This position is responsible and accountable for directing a City department including its personnel, budget, and resource management functions. This valuable team member will be an integral part of supporting efforts to become a high-performance, data-driven, and outcome-focused organization with the ultimate goal of creating an equitable community and organization of choice, through planning, partnerships, and people. This department focuses on service delivery to other City departments, supporting their information technology efforts.

Responsibilities

• Supervises staff to include prioritizing and assigning work; conducting performance evaluations; ensuring staff are trained; ensuring that employees follow policies and procedures; maintaining a healthy and safe working environment; and making hiring, termination, and disciplinary recommendations
• Develops, implements, and evaluates departmental policies, procedures, strategies, and goals; maintains, updates, and ensures procedural compliance for programs
• Oversees the overall management and day-to-day operations of the Information Technology Department; plans for the development and management of the information technology systems and subsystems that support case flow, office automation, special programs, and management operations
• Prepares strategic and tactical plans for the analysis, design, construction, implementation, and maintenance of the organization's technology platforms and business applications for data
• Ensures that data and phone systems are technically sound and fully operational; identifies information technology-related initiatives designed to increase work quality and/or operational efficiency
• Provides advice in area of expertise to the City Manager, department managers and management teams; and gives related presentations
• Provides advanced administrative support to the City Manager in support of organizational goals and objectives
• Facilitates, leads, and/or participates in meetings, proceedings, and committees; represents the department and City at meetings and conferences; and serves as a liaison between departments, external organizations, the general public, and other agencies
• Researches, analyzes, and makes recommendations for cost-effective improvements in departmental operations; designs, administers, and evaluates departmental programs and services
• Directs and participates in the preparation of departmental budgets, financial reports, and operational and/or capital improvement budgets, and monitors revenues and expenditures
• Plans city-wide technology with a comprehensive approach, leveraging technology to create a smarter, secure and more resilient city for all residents
• Partners with City departments and partner organizations in determining how technology infrastructure, software, and systems supports City strategy and service needs
• Recommends technology vendors and administers contracts
• Defines, builds, and manages a workforce/team structure required for today while preparing for future business and technology delivery
• Focuses on continuous process improvement and user satisfaction by increasing Information Technology's value through innovation and emerging technologies
• Ensures technology assets are secure
• Performs other duties of a similar nature or level

Requirements

• Bachelor's degree in Computer Science, Information Technology, Public or Business Administration, or closely related field
• At least 5 years of relevant work experience including supervision
• Possession of or ability to obtain and maintain a valid Iowa Driver's License or the ability to travel independently throughout the community

Nice-to-haves

• Education, training, and professional experience working with culturally diverse populations
• Experience in local government and/or systems management including enterprise resource planning systems, geographic information systems, artificial intelligence, and citizen response management systems

Benefits

• Comprehensive benefits package
• Job stability
• Opportunity to serve and support a diverse community