Chief of Staff and Strategy (JetBlue Travel Products)(FLIC)

JetBlue Airways - Dania Beach, FL

Full-time - Mid Level

Dania Beach, FL

1,001-5,000 employees

Air Transportation

About the position

The Chief of Staff and Strategy at JetBlue Travel Products (JTP) is a pivotal role focused on driving growth and strategic initiatives within the organization. Reporting directly to the President of JTP, this position involves collaborating with the Executive Leadership Team (ELT) to define, prioritize, and track various business initiatives. The ideal candidate will be a critical thinker who ensures alignment with business objectives while acting as a liaison across teams to foster collaboration and achieve desired outcomes.

Responsibilities

• Evaluate financial viability and strategic fit of new potential business opportunities.
• Conduct market analysis and research to identify growth areas, competitiveness, and new opportunities.
• Collaborate with department heads to implement strategic plans across the organization.
• Build and maintain strong relationships with key internal and external stakeholders, including C-suite executives and business partners.
• Measure and monitor progress and impact of JTP's cross-functional efforts, ensuring progress towards performance goals.
• Partner with JTP Manager, Corporate Communications to deliver key strategic messages both internally and externally.
• Identify process improvement opportunities and provide collaborative recommendations.
• Compile monthly business reports for JTP Executive Leadership Team to deliver to JetBlue President, CEO and other relevant executives.
• Manage weekly JTP ELT meetings, including setting agendas and following up on deliverables.
• Support JTP ELT members in creating communication materials for select meetings.
• Support JTP ELT in weekly, quarterly and annual planning processes to ensure alignment across teams.
• Support JTP President in allocating staff/resources to key initiatives and adjust as needed.
• Coordinate the preparation of written documents and presentations for review by the team and prepare Board of Directors materials when applicable.
• Report status and address project questions with the team and ELT, providing up-to-date information for stakeholders.
• Provide support to People team on various culture initiatives.
• Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement.
• Partner with President of JTP on ad-hoc projects as required.

Requirements

• Bachelor's Degree; OR demonstrated capability to perform job responsibilities with a combination of a High School/GED and at least four (4) years of previous relevant work experience.
• Three (3) years of analytical experience, ideally within a commercial setting, focusing on data-driven decision-making and business strategy optimization.
• Knowledge in Microsoft Office Suite and Google Suite products.
• Knowledge of budget processes and ability to coordinate and analyze senior leadership projects.
• Ability to rapidly resolve issues and recognize when escalation is necessary.
• Strong vendor management, negotiation and resolution skills.
• Excellent problem solving and structured thinking skills.
• Flexibility, agility and change management skills.
• Ability to tailor communication style to different audiences, and to exercise good judgment in frequency and nature of communications.

Nice-to-haves

• Strong interpersonal, leadership and managerial skills including the ability to motivate others.
• Ability to work effectively with all levels and in diverse environments.
• Ability to manage risk.
• Ability to work in a high-pressure environment.

Benefits

• Regular attendance and punctuality expectations.
• Potential need to work flexible hours and be available to respond on short-notice.