Chief of Staff Doctor

$117,719 - $205,837/Yr

Banfield Pet Hospital - Westminster, MD

Full-time - Senior

Westminster, MD

Professional, Scientific, and Technical Services

About the position

The Chief of Staff at Banfield Pet Hospital is responsible for managing the hospital to ensure high-quality veterinary care, exceptional client service, and maximum productivity of the veterinary medical team. This role advocates for pets' well-being, fosters long-term relationships with clients, and educates both clients and associates on pet health. The Chief of Staff collaborates with the Practice Manager to enhance the hospital's operational efficiency and improve medical quality and business performance.

Responsibilities

• Manage the hospital to ensure high-quality veterinary care and exceptional client service.
• Train and supervise associates to ensure compliance with Banfield guidelines and practices.
• Oversee client education regarding preventive care and hospital services.
• Identify and resolve operational bottlenecks to enhance medical care delivery.
• Partner with leadership to interview, select, train, and develop hospital associates.
• Create and maintain veterinarians' schedules to meet client needs effectively.
• Act as a communications liaison, holding routine team meetings and sharing business information.
• Develop annual planning, budgeting, and productivity levels for the hospital.
• Ensure compliance with all practice policies and local, state, and federal laws.
• Establish trust with clients through effective preventive care and treatment plans.

Requirements

• Doctor of Veterinary Medicine (DVM/VMD) or equivalent degree required.
• Veterinary license in good standing or eligibility for licensure with the applicable state veterinary board.
• Two years clinical experience required.
• 1-3 years coaching and developing associate doctors required.
• Proven ability to perform all basic surgeries and use standard medical instruments.

Nice-to-haves

• Experience in a leadership role within a veterinary practice.
• Strong problem-solving skills and ability to manage multiple tasks effectively.
• Commitment to continual learning and professional development.

Benefits

• Medical, Dental, Vision insurance
• Basic Life and Supplemental Life insurance
• Short- and Long-Term Disability insurance
• Flexible Spending Accounts
• Commuter Benefits
• Legal Plan
• Health Savings Account with company funding
• 401(k) with generous company match
• Paid Time Off & Holidays
• Paid Parental Leave
• Student Debt Program for FT DVMs
• Continuing Education allowance for eligible positions
• Free Optimum Wellness Plans for pets' preventive care