Chief of Staff, Enterprise and Field Marketing

ServiceNow - Atlanta, GA

Full-time - Senior

Atlanta, GA

Professional, Scientific, and Technical Services

About the position

ServiceNow is seeking a visionary Chief of Staff to join the Enterprise and Field Marketing team. This role serves as a strategic partner to the Global Senior Vice President of Enterprise and Field Marketing, shaping the strategy for global field teams, campaigns, and marketing initiatives. The ideal candidate will have a strong background in change management and marketing strategies that drive engagement and alignment across the organization.

Responsibilities

• Create and deliver compelling business narratives that highlight the strategic impact and value of marketing initiatives to stakeholders.
• Utilize storytelling techniques to enhance presentations, reports, and communications.
• Articulate the value of marketing efforts in driving business outcomes.
• Develop frameworks to communicate marketing successes and insights to senior leadership.
• Lead change management initiatives to promote the adoption of new marketing strategies and technologies.
• Foster a culture of agility and adaptability within the marketing team.
• Collaborate with senior leadership to define marketing objectives and key results (OKRs).
• Drive strategic discussions that integrate marketing insights into broader business strategies.
• Mentor and develop a high-performing team focused on storytelling and effective communication.
• Build and maintain strong relationships with internal and external stakeholders.

Requirements

• Bachelor's degree in business, Marketing, Communications, or a related field; MBA preferred.
• 12+ years of experience in marketing leadership roles, focusing on storytelling, change management, and strategic communication.
• Proven track record of successfully driving marketing initiatives with measurable business impact.
• Exceptional storytelling and narrative-building skills.
• Strong change management skills with experience leading teams through transitions.
• Excellent leadership and team management abilities.
• Proficiency in developing and communicating marketing strategies that drive business value.
• Exceptional communication and interpersonal skills.

Nice-to-haves

• Experience in a global marketing environment.
• Familiarity with AI-enhanced marketing technologies.

Benefits

• Flexible work personas (flexible, remote, or required in office).
• Inclusive work environment with equal opportunity employment.