Chief of Staff | Houston, TX

Unclassified - Houston, TX

Full-time

Houston, TX

About the position

The Chief of Staff position for an ultra-high-net-worth (UHNW) family in Houston, TX, is a full-time role focused on managing all household operations and staff. This position requires a proactive and detail-oriented individual who excels in creating structure and implementing effective systems within the family office. The Chief of Staff will serve as the central point of contact for both the principals and household staff, ensuring seamless communication and operational efficiency. The ideal candidate will be adept at leveraging technology to enhance productivity and decision-making, while also fostering strong relationships with family members to understand their individual needs and goals. In this role, the Chief of Staff will be responsible for identifying and implementing the necessary systems and structures that facilitate efficient family office operations. This includes recruiting top-tier individuals for various roles within the office, ensuring that all staff are proficient in relevant software and tools. The Chief of Staff will also create sustainability and continuity in family office processes, ensuring quality control of information and communication to minimize reactivity. Regular team meetings will be facilitated to maintain alignment and collaboration among staff, and technology training will be provided to enhance overall efficiency. The Chief of Staff will coordinate travel arrangements, events, and lifestyle management for the family, while also conducting regular technology audits to identify areas for improvement. A key aspect of this role is to implement a succession plan for critical roles, ensuring continuity and reducing the impact of transitions within the office. The Chief of Staff will liaise with family attorneys and financial advisors to ensure alignment between the family and external partners, and will consistently align with Empower CoS, sharing relevant information with the family as needed. This position also involves attending meetings and events on behalf of the principals, ensuring timely follow-up on all action items, and creating a positive work environment that fosters job satisfaction and loyalty among staff.

Responsibilities

• Identify and implement the proper systems and structures to allow for efficient family office operations
• Leverage technology for efficient management of the office
• Ensure staff are proficient in relevant software and tools that enhance productivity and decision-making
• Build and maintain strong relationships with family members, understanding individual needs and goals
• Recruit individuals in the top tier of their respective fields ensuring a high level of expertise and experience within the family office
• Assess candidates not just for their technical skills but also for their ability to fit into the family office culture
• Create sustainability and continuity of family office systems and processes
• Ensure 'quality control' of information and communication to reduce reactivity
• Facilitate regular team meetings
• Facilitate technology training for staff to enhance efficiency and productivity
• Integrate smart home technology systems for property management
• Leverage project management tools to coordinate family activities and office tasks
• Coordinate travel arrangements, events, and lifestyle management
• Conduct regular technology audits to identify areas for improvement and implement updates or new systems as required
• Implement a succession plan for critical roles to ensure continuity and reduce the impact of any transitions within the office
• Ensure strategic alignment and coordination of priorities and goals
• Serve as central point of contact between principals and stakeholders
• Maintain a collaborative and highly cohesive team aligned toward the same goals
• Partner with staff regularly to ensure timely and accurate completion of responsibilities
• Ensure work is completed with excellence and professionalism
• Liaise with family attorneys and financial advisors to ensure alignment between family and external partners
• Consistent alignment with Empower CoS; sharing information with family as needed
• Deliver results on behalf of the principals
• Attend meetings, events, outings with, or on behalf of, the principals; ensure timely follow-up of all action items
• Create a positive work environment where staff feel valued and part of the team
• Provide relevant information to principals prior to events as well as post meetings/events attended on their behalf
• Execute projects by translating into actionable steps and managing completion
• Track performance, research new solutions, and escalate progress or issues when necessary
• Other duties as assigned

Requirements

• At least 8 years of professional experience in operating in a similar role within a family office environment
• Bachelor's degree required; Master's or other advanced degree preferred
• Legal to work in US
• Valid drivers license and clean driving record

Benefits

• Competitive Salary based on experience and qualifications
• Paid vacation and holidays