Chief of Staff - Lead Technology Business Services Consultant

$96,600 - $171,800/Yr

Wells Fargo - Charlotte, NC

Full-time - Senior

Charlotte, NC

Credit Intermediation and Related Activities

About the position

Wells Fargo is seeking a Lead Technology Business Services Consultant to perform Chief of Staff responsibilities within the cybersecurity domain. This role involves managing and supporting the delivery of technology products and services for high-profile business unit clients, contributing to large-scale solutions planning, and ensuring compliance and risk management requirements are met. The selected candidate will act as both the Business Services Lead and Product Delivery Lead, overseeing product assessments and collaborating with various stakeholders to drive initiatives and improve service quality.

Responsibilities

• Lead or participate in managing and supporting the delivery of technology products and services for high-profile business unit clients.
• Perform dual roles as the Business Services Lead and Product Delivery Lead for the Client Office Group.
• Manage product assessments and maintain product registry records.
• Respond to requests from the Cybersecurity Product Operations Team and support the Product Manager with Product Roadmap creation and maintenance.
• Ensure service quality and cost-effectiveness of solutions.
• Review customer information with the technology team and implement technical initiatives for complex projects.
• Understand and ensure compliance and risk management requirements for the supported area.
• Collaborate with the technology team and management to resolve IT issues and provide optimal solutions.
• Partner with key stakeholders to develop organizational plans and efficiency targets, gaining agreement across the leadership team.
• Support Cybersecurity executive routines by streamlining activities and improving meeting effectiveness.
• Escalate material matters to management with urgency.
• Lead and support special ad hoc projects.

Requirements

• 5+ years of Information Technology experience in support of Business Services or equivalent.
• 3 years of Chief of Staff experience or equivalent.
• Ability to communicate confidentially and professionally.
• Effective communication skills with senior executive-level leaders, both written and verbal.
• Ability to partner and influence at the executive level.
• Strong analytical skills and proficiency in Excel.
• Prior product management experience.
• Experience navigating through ambiguity.
• Strong time management skills to handle multiple deliverables concurrently.
• Excellent interpersonal skills, including conflict resolution.
• Ability to influence across all organizational levels.
• Experience with MS Office tools suite.
• Financial services experience.

Nice-to-haves

• Experience with product management in a technology context.
• Strong negotiation and collaboration skills.
• Ability to build successful relationships with stakeholders.

Benefits

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement