Chief of Staff, Marketing

$152,000 - $190,000/Yr

Lyft - San Francisco, CA

Full-time - Senior

San Francisco, CA

Transit and Ground Passenger Transportation

About the position

The Chief of Staff (CoS) for Marketing at Lyft plays a crucial role in enhancing the productivity of the Marketing Team by streamlining strategic initiatives and overseeing executive program management. Reporting directly to the Chief Marketing Officer, the CoS is responsible for managing annual planning, organizational performance metrics, and internal communications while collaborating with various departments to ensure alignment and execution of marketing priorities. The ideal candidate will thrive in ambiguous environments and possess strong leadership and decision-making skills to navigate competing demands effectively.

Responsibilities

• Drive alignment around setting strategy, forming a plan with clear goals and asks, executing and monitoring progress, drafting Quarterly Business Reports and taking lead on Annual Planning for the Marketing organization
• Help build a successful and healthy organization: review, design, and execute on improvements to org structure, find knowledge and skills gaps and help address them, design optimal workflows, and align internal processes
• Build a thorough understanding of product, operations, and strategic needs of the company across all lines of business
• Drive executive business reviews, in partnership with the Chief of Staff to the CEO
• Communicate priorities, activities, and results to the larger organization, while ensuring deliverables are met
• Help facilitate internal communications, both within the Marketing team and the broader Lyft organization
• Identify and take on ad-hoc strategic projects - everything from defining new opportunities to executing key initiatives and closing the gaps in business and operations
• Drive and monitor OKRs and KPIs and executive performance reporting for the organization
• Collaborate effectively with cross-departmental executives and staff to execute on key deliverables, initiatives, or to drive alignment across teams and lines of business
• Work hand in hand with colleagues on the Finance, People, and Operations teams to drive employee satisfaction, recruiting efficiency, headcount allocation, training, facilities, budget management, etc.

Requirements

• 10+ years of experience in a management role
• M.B.A. or related advanced degree preferred
• Hands-on experience in planning & process, strategic and/or financial planning, organizational change, communications & strategy execution
• Experience in or fluency with the Marketing function at a high-growth technology company
• Proven ability to track, prioritize, and drive multiple concurrent projects to success
• Excellent communicator in written and verbal form; ability to work well with executives
• Entrepreneurial mindset with high tolerance for ambiguity and complexity
• Proven experience designing and leading strategic planning at a hyper-growth company
• Ability to anticipate the needs of a busy executive and their direct staff
• Highest level of integrity and management of confidential information

Nice-to-haves

• Experience in a high-growth technology company
• Ability to dive into any area of the business or product and facilitate executive decisions based on changing priorities

Benefits

• Great medical, dental, and vision insurance options
• Mental health benefits
• Family building benefits
• Unlimited paid time off for salaried team members
• 15 days paid time off for hourly team members
• 401(k) plan
• 18 weeks of paid parental leave for biological, adoptive, and foster parents
• Pre-tax commuter benefits
• Lyft Pink - exclusive opportunity to test new benefits of the Ridership Program