Chief of Staff | NYC/Eastern Long Island

Unclassified - New York, NY

Full-time

New York, NY

About the position

A highly organized and motivated chief of staff is sought to manage and oversee the personal and professional affairs of a high-net-worth individual. This role will be based in New York City, but candidates will be required to spend time in Eastern Long Island when the Principal is in residence, especially during the Summer season. Private housing will be provided to the candidate during this time. The chief of staff will play a crucial role in ensuring the smooth operation of the Principal's household and will be responsible for a variety of functions including real estate and facilities management, finance, domestic staff oversight, and household administrative support. In terms of real estate and facilities management, the chief of staff will be responsible for hiring and managing the facilities manager, ensuring that all operational procedures for the maintenance of all properties are well documented, and that routine inspections and maintenance are performed to avoid any disruption in services. The chief of staff will also develop the long-term technology and A/V strategy and evaluate next-generation products and service offerings. On the finance side, the chief of staff will approve all invoices, ensuring that the bills reflect the services provided, and process them for payment. They will prepare budgets for ad-hoc projects for review and sign-off by the Principal and COO, as well as issue and revoke credit cards to household staff, overseeing expenses to ensure they are necessary and appropriate. The chief of staff will also be responsible for hiring, managing, and overseeing all domestic staff, including housekeepers, groundskeepers, chefs, butlers, and boat crew, located across various properties in different locations. This will necessitate flexibility and readiness to work from different locations, ensuring that proper cleaning methods and standards are applied. In terms of household administrative support, the chief of staff will collaborate with all domestic staff and administrators to coordinate guest visitation and activities, ensuring seamless operations. They will handle the scheduling of all household staff to ensure smooth transitions and that all goals and objectives are met in a timely fashion. The chief of staff will oversee the effective management of all staff members, developing strategic goals and plans for each direct report and their respective areas of focus, promoting growth and development opportunities, conducting periodic performance evaluations, and developing training programs. They will work with the COO to determine appropriate levels of compensation for household staff members and ensure proper inventory is kept on all valuables such as art and wine.

Responsibilities

• Hiring, managing, and oversight of the facilities manager.
• Ensuring that all operational procedures for the maintenance of all properties are well documented and routine inspections and maintenance are performed.
• Developing the long-term technology and A/V strategy and evaluating next-generation products and service offerings.
• Approving all invoices and ensuring that the bills reflect the services provided.
• Preparing budgets for ad-hoc projects for review and sign-off by the Principal and COO.
• Issuing and revoking credit cards to household staff and overseeing expenses incurred on the credit cards.
• Hiring, managing, and oversight of all domestic staff across various properties.
• Collaborating with all domestic staff and administrators to coordinate guest visitation and activities.
• Handling the scheduling of all household staff to ensure smooth transitions and timely goal achievement.
• Overseeing the effective management of all staff members and developing strategic goals and plans for each direct report.
• Promoting growth and development opportunities and conducting periodic performance evaluations.
• Working with COO to determine appropriate levels of compensation for household staff members.
• Ensuring proper inventory is kept on all valuables.

Requirements

• Significant experience managing a variety of functions in a domestic/household environment.
• Proven record of relationship building and hiring and managing a high functioning team.
• Ability to design, implement, and improve upon operational processes.
• Flexibility to work from various household locations across NYC and Eastern Long Island.
• Strong operational acumen in a domestic/household setting.
• Hands-on leader who can design, implement and execute a strategic plan for the Principal's personal and philanthropic endeavors.
• Excellent communication skills to command respect and engage both internal and external constituencies.
• Team-oriented with excellent management and communication skills.
• High degree of interpersonal skills and diplomacy, strong collaboration skills.
• Ability to build strong relationships and direct and prioritize all operational efforts within the household.
• Ability to quickly grasp and solve complex problems, manage change in a fluid environment, prioritize competing projects and initiatives.

Nice-to-haves

• Experience in managing high-net-worth individuals' households.
• Knowledge of luxury service standards and expectations.
• Familiarity with technology and A/V systems in a household setting.

Benefits

• Private housing provided during the summer season in Eastern Long Island.