Chief of Staff - People Operations

$65,000 - $75,000/Yr

Chartrequest - Atlanta, GA

Full-time - Mid Level

Remote - Atlanta, GA

Professional, Scientific, and Technical Services

About the position

The Chief of Staff - People Operations at ChartRequest is a pivotal role focused on enhancing operational excellence and efficiency across the organization. This position involves cross-functional collaboration to streamline processes and ensure the successful implementation of initiatives, while also managing key operational functions and metrics tracking.

Responsibilities

• Support the Senior Vice President of Operations in driving operational excellence and efficiency across the organization.
• Manage the ongoing operations of the ChartRequestOS, our internal system for managing day-to-day, quarterly, and annual operational functions.
• Manage and lead existing scorecards and system dashboards to measure, monitor, and improve key workflows, processes, and KPIs.
• Own the recurring people operations calendar and deliverables, including annual and quarterly performance reviews and compensation evaluations.
• Cross-functionally support and assist Sales, Marketing, Product/Development alongside the Executive Leadership Team (ELT).
• Provide support to create, review, manage, distribute, and measure all internal communications related to policy, process, workflow, and business changes.

Requirements

• 4-year Bachelor's degree (Required)
• 2+ years of project management experience (PMP Certification Preferred)
• 4+ years of experience in operational roles (SaaS experience a Bonus)
• 1+ years of direct & cross-functional leadership and management experience
• Exceptional written and verbal skills
• Highly organized with strong cross-functional collaboration skills
• Detail-oriented and takes pride in their work

Nice-to-haves

• Experience with EOS, LVL10 Meetings, and Rock Setting (Preferred)

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance