Chief of Staff, Policy

$152,000 - $190,000/Yr

Lyft - New York, NY

Full-time - Senior

New York, NY

Transit and Ground Passenger Transportation

About the position

At Lyft, our mission is to improve people's lives with the world's best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization. The Chief of Staff, reporting to the Chief Policy Officer (CPO), will serve as a trusted strategic advisor, playing a key role in advancing our most critical initiatives while driving operational effectiveness for the Policy team. This includes owning planning, budgeting, headcount management, and team coordination. The ideal candidate is a master of cross-functional leadership, a practiced decision-maker, determined problem solver, and is highly capable of navigating competing demands and priorities while executing the strategic priorities of the CPO. The Chief of Staff will lead day-to-day operations and strategic planning, which encompasses administrative approvals, task management, prioritizing meeting schedules, preparing and reviewing materials for executives, developing weekly and quarterly reports, overseeing annual planning and budgeting, and continuously monitoring organizational design. A thorough understanding of Product, Operations, Legal, Finance, and overall strategic needs of the company is essential. The Chief of Staff will drive the priorities of the CPO by leading weekly team meetings, organizing and running team offsites, and identifying opportunities to increase leadership team effectiveness. In addition, the Chief of Staff will serve as a strategic thought partner to the CPO and Public Policy leadership team, maintaining a pulse on team morale and culture by being the eyes and ears of the CPO within the organization. This role will involve developing informal and formal feedback loops to identify unmet team needs, identifying and leading special projects to ensure that new, unanticipated, or emerging issues do not fall through the cracks, and communicating priorities, activities, and results to the larger organization while ensuring deliverables are met. The Chief of Staff will also help build a successful and healthy organization by finding knowledge and skills gaps, designing optimal workflows, and aligning internal processes. Gathering and analyzing relevant data to generate insights, identify trends, and support evidence-based decision-making at the executive level will also be key responsibilities.

Responsibilities

• Lead day-to-day operations and strategic planning for the Policy team.
• Manage administrative approvals and task management, prioritizing meeting schedules.
• Prepare and review materials for executives, developing weekly and quarterly reports.
• Oversee annual planning and budgeting, continuously monitoring organizational design.
• Drive the priorities of the CPO by leading weekly team meetings and organizing team offsites.
• Serve as a strategic thought partner to the CPO and Public Policy leadership team.
• Maintain a pulse on team morale and culture, developing feedback loops to identify unmet team needs.
• Identify and lead special projects to address emerging issues.
• Communicate priorities, activities, and results to the larger organization.
• Help build a successful organization by addressing knowledge and skills gaps and designing optimal workflows.
• Gather and analyze data to generate insights and support evidence-based decision-making.

Requirements

• 10+ years of experience in operations, product management, strategy, finance, consulting, government, or an equivalent field.
• Proven leadership experience with hands-on experience in strategic planning, process improvement, project management, financial planning, organizational change, and internal communications.
• Ability to dive into any area of the business, understand needs, and facilitate executive decisions based on changing priorities.
• Excellent written and verbal communication skills, with the ability to work well with executives and influence across multiple levels and functions.
• Financial prowess with the ability to create budgets and analyze financial models.
• Experience in staffing and working directly with the C-suite/SVP level on a regular basis.
• High integrity, trust, and ability to manage confidential information.

Nice-to-haves

• Experience in a growth company with a focus on strategic planning.
• Entrepreneurial mindset with adaptability and a high tolerance for ambiguity and complexity.

Benefits

• Competitive salary range of $152,000 - $190,000 based on qualifications and experience.
• Hybrid work schedule with flexibility to work from anywhere for up to 4 weeks per year.
• Opportunities for professional development and training.
• Inclusive and diverse workplace culture.