Chief of Staff, Red Hat Experience Engineering

$125,760 - $207,530/Yr

Red Hat - Raleigh, NC

Full-time - Senior

Remote - Raleigh, NC

Professional, Scientific, and Technical Services

About the position

The Chief of Staff for Red Hat's Experience Engineering team plays a crucial role in ensuring smooth operations and clear priorities within the organization. This position serves as an extension of the VP of Experience Engineering, assisting in balancing priorities, maximizing the effectiveness of the leadership team, and occasionally taking on strategic projects. The ideal candidate will manage the cadence and content for the leadership team, prioritize the VP's time, and facilitate communication across departments to drive organizational success.

Responsibilities

• Manage and facilitate the cadence and content for the leadership team ensuring objectives are achieved and action items are executed
• Help to strategically prioritize the VP's time by ensuring that necessary pre-meetings are conducted and the VP is informed and prepared as needed
• Attend meetings and calls on behalf/proxy of the VP as required
• Evaluate opportunities and determine fit with priorities
• Monitor information flow, sometimes acting as a gatekeeper, ensuring VP's involvement in a project or decision-making process at the right moment
• Act as advocate for the VP's colleagues or associates, communicating wants, needs, concerns and ideas from associates to leadership, effectively and efficiently
• Manage the organization's OKR (or other measurement/goal setting) program
• Drive team strategic alignment by ensuring the organization's priorities are clearly communicated and all leaders are aligned
• Prioritize leadership focus and identifying metrics for success; lead regular reviews and progress evaluations
• Create and maintain cross-departmental relationships to enable leadership success by assessing issues that may have cross-organization impact, providing awareness, risk mitigation and alignment
• Oversee large, cross-functional organization-wide projects or initiatives, bringing together multiple stakeholders to help drive decisions
• Track budget and headcount, creating systems and processes to streamline operations and orchestrating special events when needed

Requirements

• 8+ years of experience in the technology and customer experience industries
• BS or BA degree in a relevant field of study (e.g., computer science, business administration, communications)
• Experience with managing and driving critical, complex projects through project completion
• Deep familiarity with highly technical and customer-facing teams and processes; understanding of the applicability of different skills and methodologies
• Expert ability to constructively discuss and gain consensus on critical and controversial topics with discretion and tact
• Proven track record of effectively interacting with executive management teams
• Expert oral and written communications skills that demonstrate professional demeanor and ability to partner with others; proven ability to work strategically and collaboratively across departments through business planning and operations
• Effective interpersonal skills; solid presentation development and delivery skills
• Ability to inspire, create relationships and collaborate internally and externally at all organizational levels
• Experience with budget management
• Trustworthiness with high integrity and ability to maintain appropriate confidentiality
• Ability to manage a small team to support operational requirements of the organization

Benefits

• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee stock purchase plan
• Expense account
• Flexible spending account
• Comprehensive medical, dental, and vision coverage
• Health Savings Account - high deductible medical plan
• Paid time off and holidays
• Paid parental leave plans for all new parents
• Leave benefits including disability, paid family medical leave, and paid military leave
• Additional benefits including family planning reimbursement, tuition reimbursement, transportation expense account, and more!