Chief of Staff, Services Technology

Mastercard • Boston, MA

402d • $154,000 - $230,000

About The Position

The Chief of Staff for Services Technology at Mastercard plays a pivotal role in supporting the CTO and the leadership team to ensure efficient operations and drive alignment across various initiatives. This position involves managing executive communications, facilitating decision-making processes, and overseeing the execution of strategic priorities within the Services Technology team, which encompasses critical technology platforms and engineering teams.

Requirements

• Proven experience in executive/leadership communications and business reporting.
• Excellent writing skills with the ability to develop visually compelling presentations.
• Highly organized and detail-oriented, proficient in managing competing priorities.
• Intellectually curious with an entrepreneurial attitude and results-driven mindset.
• Ability to influence with authority and proactively address issues.
• Trusted partner capable of managing sensitive information with discretion.
• Flexible and creative, able to thrive in a constantly changing environment.
• Strong preference for candidates with prior experience at a leading management consulting firm.
• Strong interpersonal and communication skills to build relationships at all levels.

Nice To Haves

• Experience in a fast-paced, high-impact environment.
• Familiarity with technology and engineering processes.

Responsibilities

• Support the execution of Services Technology strategic priorities by collaborating with business leads and across the Mastercard organization.
• Develop executive presentations and messaging for internal audiences, facilitating effective communication.
• Shape external-facing narratives with strong analytic support and product knowledge.
• Manage and coordinate regular engagements on Services Technology priorities.
• Drive business reporting ensuring operational excellence and identify insights for meaningful recommendations.
• Lead implementation of employee communication and engagement initiatives, partnering with the P&C team for diversity and inclusion initiatives.
• Tackle complex business problems, uncover root causes, and develop actionable recommendations.
• Lead and manage cross-functional projects, ensuring timely execution of key objectives.

Benefits

• Insurance (medical, prescription drug, dental, vision, disability, life insurance)
• Flexible spending account and health savings account
• Paid leaves including 16 weeks new parent leave and up to 20 paid days bereavement leave
• 10 annual paid sick days
• 10 or more annual paid vacation days based on level
• 5 personal days
• 10 annual paid U.S. observed holidays
• 401k with a best-in-class company match
• Deferred compensation for eligible roles
• Fitness reimbursement or on-site fitness facilities
• Eligibility for tuition reimbursement
• Gender-inclusive benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Credit Intermediation and Related Activities
• Education Level: No Education Listed