Chief of Staff (Startup)

$40,000 - $45,000/Yr

Unclassified - Louisville, KY

Part-time - Entry Level

Louisville, KY

1-10 employees

About the position

The Chief of Staff at Swell Health is a pivotal role responsible for overseeing client and therapist operations while supporting the CEO and the team. This position is designed for a process-driven individual who is passionate about mental health and eager to contribute to a startup environment. The role offers opportunities for mentorship and career growth within a collaborative and transparent culture.

Responsibilities

• Manage client operations including onboarding and ongoing support through calls, emails, and texts.
• Create and track ongoing client surveys to gather feedback.
• Submit insurance billing and perform biweekly reconciliation.
• Credential therapists with insurers and track their credentialing status.
• Support general operations by writing and maintaining SOP documentation.
• Assist in regulatory compliance to ensure licenses and reports are up to date.
• Proactively report on progress and issues, identifying strategies to resolve inefficiencies.
• Contribute ideas and participate in projects outside of the primary responsibilities.
• Coordinate light office tasks such as ordering supplies and maintaining workspace.

Requirements

• Entry to mid-level experience in operations or related fields.
• Strong negotiation skills and a resourceful mindset.
• Ability to create processes and solve problems effectively.
• Dedication to personal development and learning.

Nice-to-haves

• Experience in a startup environment.
• Familiarity with mental health services or platforms.

Benefits

• Stock options
• Health insurance
• Dental insurance
• Paid time off
• Employee assistance program
• Vision insurance
• Flexible schedule