Chief of Staff to the Vice Provost for Admissions & Financial Aid

Full-time - Mid Level

Baltimore, MD

About the position

The Office of Admissions and Financial Aid (Admissions and Financial Aid) in University Student Services is responsible for the enrollment management function that underpins the University’s ability to attract, recruit, admit, and matriculate our Arts and Sciences and Engineering undergraduate students. The office also is a key advisor to the university’s graduate and professional programs whose students are among the best in the nation. Reporting to the Vice Provost for Admissions and Financial Aid and serving as a member of the management team for Admissions and Financial Aid, we are seeking a Chief of Staff (COS) to the Vice Provost for Admissions & Financial Aid who will provide crucial day-to-day support to the Vice Provost, helping to coordinate, guide, and support the strategic and operational functions of the enrollment management office. Serving as a valuable thought partner to the Vice Provost, the Associate Vice Provosts, and the enrollment management office, the COS will also play a visible role, frequently interfacing with relevant offices across the Schools and Divisions. Acting as a strategic partner and skilled problem solver, the COS will facilitate impactful cross-institution initiatives and contribute to fostering a culture of high performance and collaboration within the enrollment management office.

Responsibilities

• Manage the daily operations of the office, ensuring the Vice Provost has all the information, tools, and materials to operate at full capacity in a proactive and timely manner.
• Act as the primary point of contact for the Vice Provost’s immediate office, triaging and coordinating requests from internal and external stakeholders.
• Draft and initiate correspondence, reports and assemble resource information for meetings and presentations.
• Manage recurring senior leadership team meetings, agendas, materials, and follow-ups for the Vice Provost.
• Coordinate multiple project work streams across various issues and stakeholders, including tracking key activities and milestones.
• Lead and/or participate in meetings on behalf of the Vice Provost as requested.
• Anticipate, identify and troubleshoot issues of concern or significance.
• Support the evaluation of processes and efficiency analyses to provide exceptional service throughout Enrollment Management.
• Lead and support efforts designed to achieve collaborative strategic planning, organizational effectiveness, and business process improvement goals.
• Establish and nurture a high-performing office, fostering a culture of innovation, collaboration, and excellence.
• Ensure that staff have the resources, tools, and support to succeed.
• Build and maintain successful working relationships with a wide range of offices.

Requirements

• Bachelor's Degree.
• Five years of related experience.
• A proven track record of leadership.
• Demonstrated ability to thrive in a complex, decentralized, top-tier higher education institution.
• Ability to manage complex, cross-functional projects from inception to completion.
• Strong verbal, written, and interpersonal skills.

Nice-to-haves

• Master's Degree preferred.
• Higher education enrollment management experience preferable.

Benefits

• 401k
• health insurance
• dental insurance
• vision insurance
• flexible scheduling
• tuition reimbursement
• professional development