Chief of Staff-Vice President

JPMorgan Chase - Wilmington, DE

Full-time

Wilmington, DE

Credit Intermediation and Related Activities

About the position

As the Chief of Staff-Vice President on the Commerce Enablement Team, you will serve as a vital link between executives and everyday operations, orchestrating various elements of the organization to create a cohesive whole. This role is pivotal in driving daily initiatives, management, and execution within the organization. You will act as a liaison with staff, assist in decision-making processes, manage cross-functional programs, and promote key initiatives. The ideal candidate will be a creative thinker with superior judgment, follow-through, and executive presence, thriving in a fast-paced and entrepreneurial environment while working with a diverse range of internal stakeholders. In this position, you will develop and independently own project workstreams within the Commerce Enablement Data & Analytics Organization from inception to completion. You will apply structured problem-solving skills to address top strategic priorities and lead working groups, problem-solving, and brainstorming sessions that prepare analyses to support leadership decision-making. Identifying opportunities for process improvement and automation will be crucial, as you will drive the implementation of process changes across the organization. Collaboration is key in this role, as you will work closely with team members across Lines of Business (LOBs), central teams, and corporate functions, particularly with Product and Technology teams on the prioritization of deliverables. You will prepare executive communication materials for senior management and present project analyses and recommendations to senior executives. Additionally, you will develop and operationalize key metrics to measure the current state, define what success looks like in the future, and enable strategic solutions and execution. Your ability to drive day-to-day problem-solving will facilitate recommendations and push the team's agenda forward. Utilizing your organization and planning expertise, you will prioritize tasks, navigate organizational complexities, and resolve challenges without burdening the executive leader. Understanding the leader's intent and taking initiative to act, even in the absence of specific instructions, will be essential to your success in this role.

Responsibilities

• Develop and independently own and execute project workstreams within the Commerce Enablement Data & Analytics Organization from inception to completion.
• Apply structured problem-solving skills to address top strategic priorities.
• Lead working groups, problem-solving, and brainstorming sessions that prepare analysis to support leadership decision-making.
• Identify opportunities for process improvement and automation and drive implementation of process changes.
• Collaborate with team members across LOBs, central teams, and corporate functions, including working closely with Product and Technology teams on prioritization of deliverables.
• Prepare executive communication materials for senior management and present project analyses and recommendations to senior executives.
• Develop and operationalize key metrics to measure the current state, define what success looks like in the future, and enable strategic solutions and execution.
• Drive day-to-day problem-solving to facilitate recommendations and push the team's agenda.
• Utilize organization and planning expertise to prioritize tasks, navigate organizational complexities, and resolve challenges without burdening the executive leader.
• Understand the leader's intent and use your own initiative to take action, even in the absence of specific instructions.

Requirements

• BS/BA Degree and 5 years of experience in a business, analytics, or operations related function.
• Consulting orientation with strong client engagement skills.
• Ability to work effectively in cross-functional teams and influence both internal & external business partners.
• Solid analytical skills with a strong commercial orientation and the ability to use analytics to drive business results.
• Planning and coordination skills to effectively drive multiple projects in an organized, detail-focused manner.
• Excellent written/verbal communication and presentation skills - the ability to convey complex information simply and clearly to senior business leaders.
• Proficient in MS PowerPoint and Excel.
• Creative problem-solver with the initiative, insight, and judgment to develop strategic solutions.
• Strong time management skills, with the ability to multi-task and keep numerous projects on track.
• Driven self-starter who thrives in a fast-paced environment that entails working with a range of stakeholders.

Nice-to-haves

• Experience communicating effectively with business and IT partners.
• Certified Project Manager (CPM), Project Management Professional (PMP), or equivalent certificate.