Chief of Staff

Banfield Pet Hospital - Levittown, NY

Full-time - Senior

Levittown, NY

Professional, Scientific, and Technical Services

About the position

The Chief of Staff at Banfield Pet Hospital is responsible for managing the hospital to ensure high-quality veterinary care, exceptional client service, and maximum productivity of the veterinary medical team. This role involves advocating for pets, building long-term relationships with clients, and educating both clients and hospital associates on pet health. The Chief of Staff collaborates with the Practice Manager to operate an effective veterinary team, improve medical quality, and enhance business performance.

Responsibilities

• Manage the hospital to ensure high-quality veterinary care and exceptional client service.
• Train and supervise associates to provide professional and efficient client service.
• Identify and resolve operational bottlenecks to enhance medical care delivery.
• Partner with the Medical Director and Practice Manager to interview, select, and develop hospital associates.
• Create and maintain veterinarians' schedules to meet client needs and ensure productivity.
• Act as a communications liaison, holding team meetings and sharing business information with associates.
• Develop annual planning, budgeting, and productivity levels for the hospital in partnership with the Practice Manager.
• Participate in market-level teams and initiatives to execute market objectives and goals.
• Ensure compliance with all practice policies and local, state, and federal laws.
• Establish trust with clients through effective preventive care and treatment plans.

Requirements

• Doctor of Veterinary Medicine (DVM/VMD) or equivalent degree required.
• Veterinary license in good standing or eligibility for licensure with the applicable state veterinary board.
• Two years of clinical experience required.
• 1-3 years of experience coaching and developing associate doctors required.
• Ability to perform basic surgeries and use standard medical instruments and equipment.

Nice-to-haves

• Experience in a leadership role within a veterinary practice.
• Strong problem-solving skills and the ability to develop practical solutions.
• Proficiency in using computers and specialized veterinary software.

Benefits

• Competitive salary and performance bonuses.
• Health insurance and wellness programs.
• Paid time off and flexible scheduling options.
• Continuing education support and professional development opportunities.