Chief Of Staff

$128,310 - $171,080/Yr

Lumen Technologies - Cheyenne, WY

Full-time - Mid Level

Cheyenne, WY

Telecommunications

About the position

The Chief of Staff role at Lumen is designed for a motivated and adaptable individual who will support the SVP Product Segments in executing defined priorities. This position acts as a problem solver, communicator, and facilitator within the Product Segments organization, ensuring alignment and streamlining activities. The Chief of Staff will collaborate with key ecosystem partners and stay informed on industry trends to drive product excellence and provide a data-driven experience for customers.

Responsibilities

• Analyze and synthesize data from various sources including customer feedback, financial reports, project statuses, market research, and product usage.
• Collaborate with cross-functional teams such as product management, engineering, marketing, sales, and customer success to provide data-driven insights.
• Build and maintain slide decks, reports, and dashboards to present analysis and recommendations to senior leaders and stakeholders.
• Partner with HR on workforce planning, location strategy, org structure management, and people metrics.
• Provide coaching, mentoring, and guidance to the SVP's direct reports and other staff members.
• Identify and resolve issues and conflicts within the organization that affect the SVP's agenda.
• Stay updated on industry trends, best practices, and the competitive landscape for various product segments.
• Prepare the SVP for external and large internal meetings, managing necessary prep calls and consolidating prep information.
• Monitor and evaluate the performance and progress of the organization and contribute to the development of new processes.
• Provide ad hoc analysis to support non-routine communication and budgetary requirements.

Requirements

• Bachelor's degree in business, business administration, operations management, or a related field preferred; a master's degree is a plus.
• 5+ years of experience in a business analyst or Chief of Staff role, preferably in the Technology or Telecommunications industries.
• High emotional intelligence, self-awareness, and adaptability to handle ambiguity and navigate uncertainty.
• Proven track record of success in an analyst role where executive priorities are translated into actionable plans.
• Strong executive presence and excellent communication and interpersonal skills.
• Passion for products, technology, and innovation with a customer-obsessed mindset.
• Ability to navigate complex stakeholder management situations.
• Attention to detail across a broad range of contexts and topics.
• Experience with Business Operations and Planning, Business Transformation, and/or Management Consulting is a plus.

Nice-to-haves

• Experience in the Technology or Telecommunications industries.
• Familiarity with Business Operations and Planning.

Benefits

• Health insurance coverage
• Life insurance coverage
• Dental insurance coverage
• Vision insurance coverage
• 401k retirement savings plan
• Paid holidays
• Paid time off
• Flexible scheduling options
• Professional development opportunities
• Tuition reimbursement
• Employee discount programs