Banfield Pet Hospital - Cedar Park, TX
posted 3 months ago
The Chief of Staff at Banfield Pet Hospital plays a crucial role in managing the hospital to ensure the highest quality of veterinary care, exceptional client service, and maximum productivity of the veterinary medical team. This position is dedicated to advocating for pets and enhancing their quality of life while building long-term relationships with clients. The Chief of Staff is responsible for educating both clients and hospital associates on all aspects of pet health, thereby contributing to the development and maintenance of the human-pet bond. In collaboration with the Practice Manager, the Chief of Staff operates an effective veterinary medical team, ensures a safe and engaging hospital environment, and works towards improving both medical quality and business performance. The role requires a balance between leadership duties and practicing veterinarian responsibilities, with an expected ratio of approximately 20%-30% leadership and 70%-80% veterinary duties. Leadership responsibilities include exemplifying the Five Principles of Mars, Inc., managing the hospital alongside the Practice Manager, training the team on Banfield guidelines, and ensuring compliance with protocols. The Chief of Staff also plays a pivotal role in mentoring Associate Veterinarians, developing their professional potential, and maintaining effective communication within the team and with clients. On the veterinary side, the Chief of Staff is responsible for establishing trust with clients, performing diagnostic workups, developing treatment plans, and ensuring the delivery of preventive care. This includes practicing evidence-based medicine, maintaining complete medical records, and leading the veterinary team through daily schedules. The Chief of Staff must also advocate for preventive care and wellness plans, ensuring the safety of pets, clients, and associates by adhering to standard practice guidelines and maintaining a clean and organized environment. Overall, the Chief of Staff is a leader who inspires the team, drives performance metrics, and ensures that the hospital operates efficiently while providing the highest quality care to pets and exceptional service to clients.