Chief of Staff

Unclassified

Full-time - Senior

Onsite

About the position

The Chief of Staff position is a professional assistant and house manager role for a prominent multi-generational family. This position is responsible for managing all domestic staff across various properties, overseeing property management, supervising construction and renovation projects, and handling vendor communications. The role requires maintaining household inventories, planning events, managing the family calendar, and arranging travel, ensuring that the household operates efficiently and to a high standard.

Responsibilities

• Oversee daily operations of all residences, ensuring all tasks are completed efficiently and effectively.
• Develop and implement household procedures and standards.
• Ensure the home is maintained to a high standard of cleanliness and order.
• Supervise household staff, including housekeepers, house managers, carpenters, chefs, drivers, and other domestic employees.
• Create and manage staff schedules to ensure coverage and efficiency.
• Plan and coordinate events, gatherings, and special occasions within the home.
• Arrange for catering, decorations, and entertainment as needed and remain onsite for execution.
• Oversee purchasing and inventory of household supplies and groceries across several properties.
• Maintain an efficient inventory and management system of items in storage.
• Conduct regular audits of storage areas to ensure accurate inventory levels.
• Manage removal of items in storage.
• Liaise with vendors and contractors for home maintenance, repairs, and renovations.
• Coordinate vendor management supervision while at properties.
• Assist the principal with personal tasks, such as managing travel arrangements, and running errands.
• Maintain a secure and confidential environment for the principals and their family.
• Handle sensitive information with discretion and professionalism.
• Liaise with Family Office on all functions and maintain open lines of communication and a productive working relationship for the family's benefit.
• Implement and establish a new task management platform and provide training to staff on its use.

Requirements

• Bachelor's degree in business administration, Hospitality Management, or a related field preferred.
• Minimum of 15 years of experience in a similar role within a private residence or luxury hospitality.
• Proven experience in managing household staff, operations and understanding construction.
• Excellent organizational and multitasking abilities.
• Strong leadership and interpersonal skills.
• Discretion and the ability to handle confidential information.
• Superior communication skills, both written and verbal.
• High level of integrity and professionalism.
• Attention to detail and a commitment to excellence.
• Flexibility and adaptability to changing needs and priorities, with the ability to effectively determine and prioritize tasks.
• A proactive and resourceful approach to problem-solving.

Benefits

• Competitive Salary, commensurate with experience.
• Annual bonus.
• Full benefits package including health, dental and vision insurance as well as retirement plan with employer match.
• Paid vacation and sick time.