Beth Israel Lahey Health - Boston, MA
posted 4 months ago
The Chief Operating Officer (COO) for BILH Medical Group plays a pivotal role in overseeing all clinical and administrative aspects within the emerging BILH Medical Group. This position is responsible for ensuring quality, safety, patient experience, and colleague engagement while also managing clinical program development, budgeting, and financial management. The COO will work closely with the BILH Medical Group President and other leadership teams in Primary Care, Specialty Care, and hospitals to develop a multi-year roadmap for the integration of the BILH Medical Group. This includes leading the strategic development of new practices aligned with the Blueprint 2030 strategy and ensuring that day-to-day operations align with the approved strategic plan. In this role, the COO will oversee all aspects of practice operations, establish performance expectations, and promote practices that contribute to successful operations. The COO will also partner with population health leadership to ensure success in risk-based contracts and facilitate care coordination for high-risk patients. The position requires a focus on operational excellence, data analytics, quality, safety, and patient experience, as well as the management of non-clinical employees in collaboration with operational directors. The COO will assess new technologies to enhance patient care, oversee space planning for optimal resource allocation, and collaborate with physician and administrative leaders to develop effective healthcare delivery processes. Additionally, the COO will contribute to budget planning and lead initiatives to foster caregiver resilience, ensuring that all leadership roles are filled by competent and experienced colleagues. This position has significant responsibilities, including leading and supporting managers and directors in developing operations to achieve optimal performance levels, with direct reports exceeding seven and indirect reports exceeding one hundred.