Chief Operating Officer (COO)

$70,000 - $80,000/Yr

Charlotte Bilingual Preschool - Charlotte, NC

Full-time - Mid Level

Charlotte, NC

Social Assistance

About the position

The Chief Operating Officer (COO) at Charlotte Bilingual Preschool is responsible for overseeing Family Programs and managing day-to-day operations to ensure optimal customer service and compliance with state licensing and accreditation requirements. This role involves administration of tuition and fund reimbursement programs, maintaining a 5-star license, and regularly evaluating and improving operational procedures to strengthen internal controls.

Responsibilities

• Supervises the Family Programs Director, Preschool Operations Manager, and Finance Associate, providing regular professional development opportunities.
• Oversees facility and day-to-day operations to maintain the NCDCDEE 5-star license and comply with state licensing requirements.
• Ensures equipment, furniture, utilities, security, common spaces, classrooms, and playground are well-maintained and available for programs and events.
• Responsible for building repairs, improvements, and custodial services.
• Maintains emergency and safety procedures, including safety drills and trainings.
• Accountable for maintaining licensing records and managing vendor relationships and contracts.
• Works alongside the Workforce Development department to develop long and short-term goals for Family Programs.
• Promotes a strong organizational culture where team members are empowered and recognized for their contributions.
• Oversees communication of essential Operations-related events organization-wide.
• Administers various grants, preparing required reports and managing relationships with outside vendors.
• Develops, documents, and updates Operations policies and procedures to strengthen internal controls.
• Accountable for the organization's master calendar and supports Family Handbook revision and family orientation.
• Creates Operations reports as needed and monitors adherence to the Operations budget.
• Serves as team liaison for the board's Operations Committee and IT subcommittee.
• Represents Charlotte Bilingual Preschool as a leader in the community and cultivates community partnerships.

Requirements

• Bachelor's degree (Preferred)
• 2 years of Operations Management experience (Required)
• 2 years of experience in education administration (Preferred)
• Spanish language skills (Preferred)
• Ability to commute to Charlotte, NC 28215 (Required)
• Ability to relocate to Charlotte, NC 28215 before starting work (Required)

Benefits

• 401(k)
• 401(k) matching
• Employee assistance program
• Employee discount
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan