Chief Operating Officer (Debt Collections)

$180,000 - $250,000/Yr

Jobot - Calabasas, CA

Full-time - Senior

Calabasas, CA

1-10 employees

Administrative and Support Services

About the position

The Chief Operating Officer (COO) will play a pivotal role in overseeing the operations of a leading international financial services company specializing in debt recovery. This position is crucial for ensuring that various departments operate smoothly and efficiently, aligning with the company's mission to provide comprehensive and professional debt recovery services. The COO will be responsible for developing and implementing strategies that drive growth, enhance operational excellence, and foster a culture of accountability and innovation within the organization. In this role, the COO will focus on three main areas: strategic initiatives, operational excellence, and performance management. The COO will analyze market trends to identify new opportunities and develop a strategic plan to achieve ambitious growth targets. This includes leading business development initiatives to acquire new clients and establish strategic partnerships. The COO will also streamline internal operations, implement stringent financial controls, and oversee talent management to attract and retain a high-performing team. As the company grows, the COO will evolve from being deeply involved in daily operations to focusing more on delegation, team building, and systematization. The ideal candidate will possess strong leadership skills, a relentless drive for results, and the ability to make data-driven decisions. They will be instrumental in modernizing the debt collection sector, ensuring compliance with legal standards, and fostering a culture of innovation and operational excellence.

Responsibilities

• Oversee daily operations across various departments to ensure organizational coherence.
• Develop and implement growth strategies based on market analysis.
• Lead business development initiatives to acquire new clients and establish partnerships.
• Streamline internal operations for increased efficiency and scalability.
• Implement stringent financial controls and reporting systems.
• Attract, develop, and retain a high-performing team.
• Define clear KPIs to measure progress toward strategic objectives.
• Monitor and evaluate performance metrics to identify areas for improvement.
• Instill a culture of accountability and continuous improvement within the organization.
• Collaborate with the CEO to integrate technology and automation in debt collection.

Requirements

• A minimum of ten years of experience in the debt collection industry.
• Strong leadership skills to guide and motivate teams.
• Expertise in optimizing operations for efficiency and scalability.
• Proficiency in managing budgets, financial reporting, and controls.
• Skills in client acquisition and forming strategic partnerships.
• Competence in using data to inform business decisions.
• Excellent communication skills for stakeholder engagement.
• Flexibility to adapt to changing market conditions and business needs.
• Understanding of how to leverage technology, especially in fintech.

Nice-to-haves

• Visionary thinking and the ability to chart a strategic path forward.
• Decisiveness in making timely decisions with conviction.
• Integrity in upholding ethical standards and transparency.
• Resilience during challenges and changes.
• Innovation in seeking new ways to improve operations.
• Collaborative spirit in working with other executives and stakeholders.
• Emotional intelligence to foster a positive work environment.

Benefits

• Comprehensive Health Benefits
• 401K
• Paid Vacation
• Paid Sick Leave