Chief Operating Officer (Debt Collections)

$180,000 - $250,000/Yr

Jobot - Calabasas, CA

Full-time - Senior

Calabasas, CA

1-10 employees

Administrative and Support Services

About the position

The Chief Operating Officer (COO) will oversee various departments and operations within a leading international financial services company specializing in debt recovery. This role is pivotal in driving the company's growth from $10 million to $25-100 million by developing strategic initiatives, optimizing operations, and managing financial resources. The COO will also focus on talent management, performance metrics, and fostering a culture of accountability and innovation.

Responsibilities

• Oversee daily activities across departments to ensure organizational coherence.
• Craft and execute strategies to meet organizational objectives.
• Direct and inspire a diverse team to foster a motivated workforce.
• Guarantee departmental effectiveness and implement enhancements as needed.
• Monitor key metrics and conduct data analysis to identify improvement opportunities.
• Formulate budgets and oversee financial resources to ensure fiscal responsibility.
• Build and sustain relationships with essential partners and stakeholders.
• Maintain adherence to all pertinent legal and regulatory standards.
• Collaborate with the CEO to integrate AI and automation in debt collection.
• Explore and seize market opportunities for ethical debt recovery services.
• Pioneer fintech solutions to boost collection efficiency and success rates.
• Advance operational processes and maintain high data security and financial integrity.
• Create a team of innovators committed to operational excellence.
• Establish a KPI framework to track and improve company performance.

Requirements

• Minimum of ten years in the debt collection industry with a focus on ethical practices and regulatory compliance.
• Strong leadership skills to guide and motivate teams.
• Expertise in optimizing operations for efficiency and scalability.
• Proficiency in managing budgets, financial reporting, and controls.
• Skills in client acquisition and forming strategic partnerships.
• Competence in using data to inform business decisions.
• Ability to identify and solve complex business challenges.
• Excellent communication skills for internal and external stakeholder engagement.
• Flexibility to adapt to changing market conditions and business needs.
• Understanding of how to leverage technology, especially in fintech, to drive business growth.

Nice-to-haves

• Visionary thinking to chart a strategic path forward.
• Decisiveness in making timely decisions with conviction.
• Integrity in upholding ethical standards and transparency.
• Resilience during challenges and changes.
• Innovation in seeking new ways to improve operations and drive growth.
• Collaborative spirit in working effectively with other executives and stakeholders.
• Emotional intelligence to foster a positive work environment.
• Results-orientation focused on achieving goals and delivering tangible outcomes.

Benefits

• Comprehensive Health Benefits
• 401K
• Paid Vacation
• Paid Sick