CHIEF OPERATING OFFICER HT860623

$175,000 - $240,000/Yr

Visionspark (Key Leader Search, Executive Search, Hiring Training, Consulting, Assessments) - Freehold Township, NJ

Full-time - Senior

Freehold Township, NJ

About the position

The Chief Operating Officer (COO) at IT By Design is a strategic leadership role responsible for overseeing the day-to-day operations of a global Managed Service Provider organization. The COO will drive accountability across multiple divisions, manage financial planning, and ensure the execution of the company's vision and strategic initiatives. This position requires a results-oriented leader with a servant leadership mindset, capable of inspiring teams and fostering a culture of collaboration and excellence.

Responsibilities

• Runs the day-to-day business operations of the global organization.
• Owns the P&L and global oversight of the roll-up from India and the Philippines.
• Drives accountability within multiple divisions.
• Manages the EOS Framework.
• Executes on Strategic Planning and ensures organizational goals are being met by teams.
• Implements company vision throughout the organization.
• Manages Organizations KPIs for growth.
• Leads the management team through clear, concise communication and structured collaboration.
• Fosters team leadership across the organization.
• Leads and manages the finance team.
• Defines, streamlines, and governs operational processes and procedures.
• Monitors and manages legal matters needing attention.

Requirements

• Experience working for a Managed Service Provider (MSP) supporting segments such as Network Operations Center (NOC), Security Operations Center (SOC), Helpdesk, IT Infrastructure Management, or offshore IT dedicated staff.
• 5+ years of Global Operations experience at the senior management or higher level.
• 5+ years of P&L management experience, with proven scalability and profitability.
• Leadership experience managing cross-functional teams.
• Bachelor's degree plus continued executive certifications.

Nice-to-haves

• Master of Business Administration (MBA) degree.
• LEAN Certification or equivalent experience.
• Familiarity or experience with EOS (Entrepreneurial Operating System).
• Entrepreneurial experience or mindset.

Benefits

• Medical
• Dental
• Vision
• FSA
• 401K Match program
• Potential vesting opportunities in additional executive leadership options