Chief Operating Officer Lovelace Medical Center

Lovelace Health System - Albuquerque, NM

Full-time - Executive

Albuquerque, NM

1,001-5,000 employees

Hospitals

About the position

The Chief Operating Officer (COO) at Lovelace Medical Center is a key member of the senior management team responsible for strategic, operational, and financial decision-making. The COO collaborates closely with the CEO to manage hospital operations, ensuring the achievement of organizational goals and the implementation of effective systems and structures. This role emphasizes leadership development, performance improvement, and community engagement to enhance patient care and operational efficiency.

Responsibilities

• Provides administrative direction, evaluation, and coordination of the functions and activities for the operation of assigned clinical and non-clinical departments.
• Collaborates routinely with the CEO concerning policy recommendations and suggested courses of action pertinent to the efficient operation of assigned departments.
• Manages the implementation for major strategic, clinical and/or operational initiatives.
• Mentors and develops leaders, fostering achievement of goals and objectives, high performing leadership practices, collaboration, and innovation.
• Guides department leaders in establishing measures of performance, increased productivity, quality improvement, and cost management.
• Initiates, coordinates, and enforces policies and procedures.
• Leads and manages change through influence to achieve performance.
• Attends Board of Trustees, Medical Staff, and community meetings.
• Strategizes and drives process improvements focusing on innovative care delivery and operational models designed to improve clinical services, outcomes, patient throughput, and patient safety.
• Promotes the use and implementation of technology to streamline operations, facilitate communications, and optimize work processes.
• Collaborates with other teams for the implementation of programs, policies, and procedures that address how patient care needs are assessed, met, and evaluated.
• Ensures patient and family centered care is comprehensive, coordinated, and monitored for effectiveness through a quality improvement model.
• Allocates financial, information, and human capital for improvement activities to ensure delivery of cost effective and efficient services to patients, physicians, and hospital departments.
• Serves as a member of the executive leadership team with a focus on building and supporting relationships with internal and external constituents and stakeholders.
• Assumes an active role with the hospital's governing body, senior leadership, medical staff, management, and other clinical leaders in the hospital's decision-making structure and process.
• Communicates expectations, develops leaders, and advances the organization to meet needs and strategic priorities.
• Promotes relationships with community organizations to improve patient outcomes and the health of the communities served.
• Establishes structures, processes, and expectations that support lifelong professional learning, role development, and career growth.
• Collaborates with directors in hiring, orientation, evaluation, discipline, and education of clinical staff.
• Rounds on patients, families, employees, and physicians to enrich communication, ensure alignment, oversee operations, and ensure that the experience is positive.
• Communicates with impact to effectively engage others and achieve desired results.
• Recognizes the broad and long-term implications of business decisions and plans.
• Adheres to the 'Code of Conduct' and 'Behavior Standards'.

Requirements

• Master's degree is required, preferably MHA or MBA.
• 5+ years of experience in hospital administration.
• Excellent leadership and interpersonal skills to effectively communicate ideas, problems, and instructions with corporate management staff, facility management staff, and employees.
• Ability to analyze situations, evaluate data, recommend, and implement courses of action that would improve the functioning of the company.
• Ability to interpret, adapt, and apply guidelines, policies, and procedures.
• Ability to use sound judgment in decision making and react calmly and effectively in an emergency situation.
• Knowledge of strategic planning and short and long-range goal implementation.